Supervisory Advanced Medical Support Assistant - Overview LocationsBrunswick, GA; Dublin, GA; Tifton, GA Summary The Supervisory Advanced Medical Support Assistant (AMSA) position serves as the direct line supervisor for all Medical Support Assistant (MSA) staff and is a foundational role within the VHA Patient Aligned Care Team (PACT) initiative. Patient care is delivered in a team based model known as the teamlet. Members of the teamlet include the MSA, a Provider, A Registered Nurse Practitioner, a Licensed Practical Nurse, Nutritionist, and a Social Worker. The teamlet provides the majority of the Primary Care needs for an assigned panel of patients. The teamlet works collaboratively with other members of an expanded health care Primary Care Team including pharmacists, dieticians, etc. to provide a robust interdisciplinary approach to care. Important interfaces and collaborations also occur with larger health care system providers including VA and non VA Specialists, hospitals, diagnostic and treating facilities, and community based programs. The Supervisory AMSA will also serve as the direct line supervisor for the AMSA. Work Schedule: Monday

• Friday, 8:00 AM - 4:30 PM, schedule may be altered to meet the needs of the facility, and will be discussed at the time of selection Financial Disclosure Report: Not required Duties None - $41,365 $53,773 Job Details Application Open Date 3/14/2018 Application Close Date 4/3/2018 Organization Veterans Affairs, Veterans Health Administration Who May Apply None Status None - This job opportunity announcement may be used to fill additional vacancies. Selected applicants will be required to complete an online onboarding process. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This position is in the Excepted Service and does not confer competitive status. United States Citizenship Required; non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. Veterans and Transitioning Service Members: Please visit the - site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. If you are unable to apply online view the following link for information regarding an - . - Qualifications - Basic Requirements: - United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. - Experience and Education t - Experience: Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position OR - Education: One year above high school OR - Experience/Education Combination: Equivalent combination fo experience and education are qualifying for entry level for which both education and experience are acceptable. Grade Determinations: - Experience: One year of experience equivalent to the next lower grade level. At the next lower grade level, the AMSA is responsible for works collaboratively in an interdisciplinary coordinated care delivery model (i.e., patient aligned care team, or other specialty care setting where the patient aligned care team model is used such as oncology, HIV, SCI, Military Sexual Trauma, etc.). The Advanced MSA coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments. They develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of normal lab results; develop and manage a tracking system for follow up care such as consults, tests, etc.). Other assignments at this level include, but are not limited to: participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); managing electronic wait list to verify and validate accuracy and resolve issues; participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care; evaluating patient information and clinic schedule lists to determine whether patient is vested; educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and bringing to the attention of the provider. References: VA Handbook 5005/53 Part II Appendix G45 The full performance level of this vacancy is GS-07. Physical Requirements: The work is mostly sedentary and is performed in a clinic responsible for treating patients with a wide variety of medical problems. Normal safety precautions and practices are required for working a health care environment. This position requires emotional ability to deal effectively with multi-tasking and high volume of patient flow. Other physical demands include reaching, bending, stretching, walking, and carrying light loads of supplies. - Benefits