Advanced Medical Support Assistant (AMSA) - Overview LocationsAthens, OH; Cambridge, OH; Chillicothe, OH; Lancaster, OH; Marietta, OH; Portsmouth, OH; Wilmington, OH Summary OUR MISSION: To fulfill President Lincoln's promise - "To care for him who shall have borne the battle and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans? Chillicothe, Ohio is nestled in the beautiful hills of Ross County. Chillicothe is blessed with an abundance of historical and recreational opportunities. There are five state parks within a 30-minute drive. Strong schools and affordable housing make Chillicothe a great place to live and work. The small town charm of this city is perfectly complimented by easy access to Columbus, Dayton, and Cincinnati for those seeking city amenities. This vacancy announcement will be a continuous vacancy announcement and will be used to fill full-time and intermittent Advanced Medical Support Assistant vacancies as they open. Applications will be reviewed on a bi-weekly basis beginning January 26, 2018 until after the position closes on March 30, 2018. Staff hired will be asked their preferred assignment location: Chillicothe, Ohio VA Medical Center Athens, Ohio Outpatient Clinic Portsmouth, Ohio Outpatient Clinic Marietta, Ohio Outpatient Clinic Cambridge, Ohio Outpatient Clinic Wilmington, Ohio Outpatient Clinic Or as a Float position in which the employee will travel to Chillicothe VA facility, or to any of the above outpatient clinics as assigned. VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A, excepted appointment authority. Duties These positions are located within the Chillicothe VA Medical Center or one of its 6 Community Based Outpatient Clinics (CBOC) in Athens, Cambridge, Lancaster, Marietta, Portsmouth and Wilmington, Ohio. The Advanced Medical Support Assistant (MSA) will provide exceptional customer service to include answering phone calls, scheduling, and providing face to face customer service. The Advanced MSA will perform administrative support duties in Clinic settings or Telephone Call Centers. The Advanced MSA will coordinate with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), and ensure the clinic setup is closely monitored to effectively support the needs of the clinic. The incumbent will develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of normal lab results, etc.) The incumbent will participate in team huddles and team meetings to assist with the manage and plan of the patient care while assisting with setting priorities and deadlines. The incumbent will manage the electronic wait list to verify and validate accuracy and resolve issues; participate and provide input in problem solving on operational issues or procedures in team meetings, perform administrative follow up actions; participate in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care. *** Department specific duties will be given once selections/ placements are made.**** Work Schedule: Monday - Friday, Primarily Day Shift 8 am to 4:30 pm, but schedule will be discussed during interview. Weekends and evenings may apply.Traveling may be required to Chillicothe VA Medical Center and other CBOC locations. Functional Statement Title/#: Advanced Medical Support Assistant (AMSA) GS-0679-06 If selected for a Float AMSA: Traveling is required to Chillicothe VA Medical Center and other CBOC locations. (Cambridge, Marietta, Portsmouth, Athens, Wilmington) TRAVEL PAY IS NOT AUTHORIZED - $37,233 $50,272 Job Details Application Open Date 1/17/2018 Application Close Date 3/30/2018 Organization Veterans Affairs, Veterans Health Administration Who May Apply United States Citizens Status Intermittent - This job opportunity announcement may be used to fill additional vacancies. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This position is in the Excepted Service and does not confer competitive status. United States Citizenship Required; non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. Veterans and Transitioning Service Members: Please visit the - site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an

• . - Qualifications - Education:One year above high school; or Experience. Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. English Language Proficiency: An AMSA must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, Paragraph 3j. (To be appointed under authority of 38 U.S.C., Chapter 73 or 74, serving in a direct patient-care capacity in VHA, applicants must be proficient in written and spoken English.)Time in grade restrictions apply. Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. To qualify at the GS-06 level, applicants must have served at least at the GS-05 grade level or higher to meet time-in-grade requirements. Qualification Requirements - Candidates must demonstrate the Knowledge, Skills, and Abilities (KSA's) below: a. Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations. b. Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels. c. Advanced knowledge of the technical health care process as it relates to access to care. d. Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment. e. Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process. f. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. This position requires an active Basic Life Saving(BLS) skills certification to include Cardiopulmonary Resuscitation (CPR). If applicant does not have an active BLS certification, applicant is allowed thirty (30) days to obtain such certification. If BLS certification is not obtained within the thirty (30) days allowed, applicant will be terminated. The full performance level of this vacancy is a GS-6. - Benefits - How To Apply - All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 03/30/2018 to receive consideration. - To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire. - Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USA JOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account or your application will be incomplete. - Additional Details - Series: 0679-Medical Support Assistance Job Pay Type: Per Year Job Openings: Job Position: RW-18-RF-10111067-OCA These positions are located within the Chillicothe VA Medical Center or one of its 6 Community Based Outpatient Clinics (CBOC) in Athens, Cambridge, Lancaster, Marietta, Portsmouth and Wilmington, Ohio. The Advanced Medical Support Assistant (MSA) will provide exceptional customer service to include answering phone calls, scheduling, and providing face to face customer service. The Advanced MSA will perform administrative support duties in Clinic settings or Telephone Call Centers. The Advanced MSA will coordinate with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), and ensure the clinic setup is closely monitored to effectively support the needs of the clinic. The incumbent will develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitate/process secure messaging with the patient and team; notify patients of normal lab results, etc.) The incumbent will participate in team huddles and team meetings to assist with the manage and plan of the patient care while assisting with setting priorities and deadlines. The incumbent will manage the electronic wait list to verify and validate accuracy and resolve issues; participate and provide input in problem solving on operational issues or procedures in team meetings, perform administrative follow up actions; participate in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care. *** Department specific duties will be given once selections/ placements are made.**** Work Schedule: Monday - Friday, Primarily Day Shift 8 am to 4:30 pm, but schedule will be discussed during interview. Weekends and evenings may apply.Traveling may be required to Chillicothe VA Medical Center and other CBOC locations. Functional Statement Title/#: Advanced Medical Support Assistant (AMSA) GS-0679-06 If selected for a Float AMSA: Traveling is required to Chillicothe VA Medical Center and other CBOC locations. (Cambridge, Marietta, Portsmouth, Athens, Wilmington) TRAVEL PAY IS NOT AUTHORIZED