Supervisory Medical Support Assistant - Tampa, FL - Overview Summary The primary purpose of this position is to provide overall operational and administrative management support to the Chief, Administrative Medicine Service - NVCC, the Assistant Chief for NVCC and Nurse Manager, Responsible for management of the administrative support services for patient care for the Administrative Medicine Services - NVCC department at James A. Haley Veterans Hospital which includes performing outreach activities for veterans and community providers, timely appointing in the community, follow up and securing medical records and a working knowledge of the Veterans Choice Program and third party administrator portal. The JAHVAH is a multi-faceted medical center encompassing acute, sub-acute, and intermediate inpatient services, a comprehensive rehabilitation program, and a polytrauma center for traumatic brain injury patients, a spinal-cord injury program, nursing home and the largest outpatient care program in the nation. To ensure timely access to care and/or to provide services not offered at JAHVAH, veterans are referred to community providers to meet this need. Duties The Supervisory Medical Support Assistant duties consist of but are not limited to the following: - Plans and coordinates the orientation and training of all new employees as required by hospital policy. - Provides/directs continuous on the job training, cross training, and required annual training of all employees under his/her supervision. Facilitates staff education and development. Monitors work flow activities to ensure performance standards are achieved. - Establishes and maintains necessary controls for effective resource management. - Interviews (using PBI) hires, and provides competency assessments and performance evaluations to all employees under his/her supervision. - Responsible for daily assignments, quality reviews, personnel reports, and time card reconciliation. - Communicate information to employees on a regular basis. - Approves/disapproves/certifies leave according to VA policy. - Develops leave schedules and contingency plans to assure adequate coverage at all times. Manages and anticipates over time for the unit and communicates this information to the Chief, Administrative Services. - Provides additional, specific instructions for new, difficult, or unusual assignments including suggested work methods or advice on source material available. - Identifies development and training needs of employees. - Develops and keeps up-to-date standard operating procedures for consistency. - Assists with training on standard operating procedures to ensure that employees are properly trained and effective in carrying out their duties. - Resolves informal complaints or grievances from internal and external customers. - Consults with human resources on unfamiliar personnel matters. - Provides feedback to employees on performance and conduct related issues. - Assures work processes and finished work products are technically accurate and in compliance with instructions or established procedures. - Facilitates a safe working environment for employees and initiates requests for ergonomic evaluations, equipment, etc. - Investigates and reports on the job injuries, using the Assist program.

• Completes appropriate paperwork associated with workman's comp in a timely manner. Work Schedule: Typical Tour of Duty (TOD) is Monday-Friday from 8:00 AM-4:30 PM. May be required to work weekends, holidays and/or extended/irregular tours of duty as needed. Financial Disclosure Report: Not required - $45,810 $59,557 Job Details Application Open Date 4/21/2018 Application Close Date 5/7/2018 Organization Veterans Affairs, Veterans Health Administration Who May Apply None Status None - More About VA - This job opportunity announcement may be used to fill additional vacancies. Selected applicants will be required to complete an online on boarding process. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. If you are unable to apply online view the following link for information regarding an Alternate Application. - Qualifications - Basic Requirements: - United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. - Experience and Education. Six months experience of clerical, office or other work that tindicates the ability to acquire the particular knowledge and skills needed to perform the tduties of the position; or One year above high school; or Equivalent combination of texperience and education are qualifying for entry level for which both education and texperience are acceptable. - English Language Proficiency. MSAs must be proficient in spoken and written English in taccordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j. Preferred Experience: Supervisory Medical Support should have experience working within a medical clinic. He/She should be knowledgeable in clinic scheduling, consults, electronic wait list, and scanning. Experience with or an understanding of Veterans Choice Program helpful. Past experience working as a Lead is preferred. Grade Determinations: GS-08: (a) Experience. One year of experience equivalent to the next lower grade level (GS-07). (b) Supervisory MSAs at this level plan and direct programs within Administrative Medicine, specifically Non VA Care and have full supervisory responsibility for supervising at least one subordinate team leader or supervisor. Assignments at this level include, but are not limited to: assigning and evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems in order to make recommendations for improved operations; identifying educational or training needs; making final decisions on selections; evaluating performance, and taking disciplinary action when necessary. The employee has full administrative and professional responsibility for planning and directing the MSA's activities. Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management. Candidates must demonstrate the Knowledge, Skills, and Abilities (KSAs) below: 1. Knowledge and ability to work with various individuals and teams while demonstrating effective communication, both orally and in writing, with people from a variety of backgrounds and with varying levels of understanding, while dealing with customer problems/complaints to assure a positive outcome. 2. Knowledge of and ability to train others in VA policies and procedures, directives,and regulations. Providing briefings, orientations, staff development and training. 3. Ability to interpret directives and regulations governing requirements, laws and practices administered by NVCC. 4. Knowledge in performing outreach activities for veterans and community providers as it relates to the Veterans Choice Program and third-party administrator portal. 5. Ability to use Microsoft computer applications, i.e., Outlook, Word, Excel, PowerPoint. 6. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. References: http://vaww.va.gov/OHRM/Directives-Handbooks/Documents/5005.pdf .This can be found in the local Human Resources Office. The full performance level of this vacancy is GS-8. Physical Requirements: The work is performed in an office setting, with performance of daily rounds throughout the facility. This may also include frequent visit to off-site clinics to interact with clinicians in various clinics as well as employees under your direct line of supervision. The work will involve extensive use of computer/keyboard. Since work requires a high level of interaction with patients in close proximity to clinic care areas, employees may be exposed to communicable diseases. Employee may also, at times, be subjected to irrational behavior which may involve physical or mental abuse by patients/family members or visitors. Other physical demands include reaching, bending, stretching, walking and carrying light loads of supplies and/or files. - Benefits - How To Apply
• All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 05/07/2018 to receive consideration. - To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. - Click Submit My Answers to submit your application package.