Supervisory Veterans Service Representative (Coach) - Waco, TX - Overview Summary As a Supervisory Veterans Service Representative (Coach) you will serve as a supervisor of one of the teams located within the Veterans Service Center. In this role, the Coach will direct day-to-day activities of the team. Responsible for ensuring the team's quality and timeliness of service meets performance indicator goals; and the cost-effective use of resources to accomplish the team's assigned outcomes. Duties - Plan and assign work priorities for subordinates, usually a work team of approximately 15 to 25 administrative employees ranging from GS-5 to GS-12 grade levels. - Exercise final technical authority over the final work product. - Demonstrate expertise in all phases of the claims rating activity that he/she directs and, as needed, and develop ways to improve production or increase the quality of work.

• Develop standards, and evaluate subordinates' performance. - Interview and make recommendations for position appointments, promotions, or assignments. - Hear and resolve employee complaints, effect disciplinary action, and identify training needs. - Ensure all Veterans' claims are processed expeditiously as possible to provide the benefits sought by the Veteran, family member, or survivor. - This includes every cycle of the workload from start to finish, to include appeals and non-rating benefits decisions. - Interpret and apply regulations, laws and rules as they effect the establishment of new policies, procedures, and methods of operation. - Gather and interpret a wide range of data addressing service concerns and recommend appropriate action based on that data. - Provide and/or support mentoring, training, and necessary career development for employees. - $87,252 $113,428 Job Details Application Open Date 3/13/2018 Application Close Date 3/28/2018 Organization Veterans Benefits Administration Who May Apply None Status None - More About VA - Work Schedule: Regular office hours; Alternate work schedules are available Title/PD#: Supervisory Veterans Service Representative (Coach) GS - 13; PD 02101A Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Time-in-grade: Applicants who are/were current federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-13 position you must have served 52 weeks at the GS-12 level. Physical Requirements: The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; driving an automobile, etc. No special physical demands are required to perform the work. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified for this vacancy. A well-qualified candidate is defined as meeting all of the minimum qualification standards and eligibility requirements as well as possessing skills that clearly exceed the minimum qualifications requirements for this position. Information about ICTAP and CTAP eligibility can be found here. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or disabled veterans with a compensable service-connected disability of 30% or more. Please contact the special placement coordinator or the human resources specialist listed on this vacancy for more information regarding applying for consideration under schedule A or as a 30% disabled veteran. VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. This job opportunity announcement may be used to fill additional vacancies. - Qualifications - Specialized Experience: To qualify for this position, applicants must meet all requirements within 10 days of the closing date of this announcement. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. To qualify, applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-12) in the normal line of progression for the occupation in the organization. Specialized experience is defined as work that involves (1) The interpretation of laws, rules, and/or regulations and the analysis of documents to determine eligibility for benefits; (2) Experience in the development, examination, investigation, adjudication, and authorization of claims for benefits; (3) Experience training/mentoring team members in adjudicating claims for benefits; and (4) Experience organizing and directing the workload for a group of employees. - Benefits - How To Apply - To apply for this position, you must complete the https://apply.usastaffing.gov/ViewQuestionnaire/10161788 and submit the documentation specified in the required documents section below. The complete application package must be submitted by 11:59 PM (EST) on 03/28/2018 to receive consideration. 1. To begin, click apply online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire. 2. Click submit my answers to submit your application package. Note: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USAJOBS account, select the application status link and then select the more information link for this position. The details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USAJOBS account and click update application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete. - Additional Details - Series: 0996-Veterans Claims Examining Job Pay Type: Per Year Job Openings: 1 Job Position: 349-18-JLC-10161788 - Plan and assign work priorities for subordinates, usually a work team of approximately 15 to 25 administrative employees ranging from GS-5 to GS-12 grade levels. - Exercise final technical authority over the final work product. - Demonstrate expertise in all phases of the claims rating activity that he/she directs and, as needed, and develop ways to improve production or increase the quality of work. - Develop standards, and evaluate subordinates' performance. - Interview and make recommendations for position appointments, promotions, or assignments. - Hear and resolve employee complaints, effect disciplinary action, and identify training needs. - Ensure all Veterans' claims are processed expeditiously as possible to provide the benefits sought by the Veteran, family member, or survivor. - This includes every cycle of the workload from start to finish, to include appeals and non-rating benefits decisions. - Interpret and apply regulations, laws and rules as they effect the establishment of new policies, procedures, and methods of operation. - Gather and interpret a wide range of data addressing service concerns and recommend appropriate action based on that data. - Provide and/or support mentoring, training, and necessary career development for employees.