Advanced Medical Support Assistant (Primary Care Support) - Spokane, WA

• Overview Summary Duties Under PACT, patient care is delivered in a team based model known as the teamlet. Members of the teamlet include the MSA, a Registered Nurse Care Manager, a Licensed Practical Nurse and a primary care provider. The teamlet provides the majority of the healthcare needs for an assigned panel of patients and works collaboratively with other members of an expanded health care primary care team including pharmacists, social workers, dieticians, behavioral health staff, etc., to provide a robust, interdisciplinary approach to care. Important interfaces and collaborations also occur with larger health care system providers including VA and non-VA specialists, hospitals, diagnostic and treating facilities, and community based programs. The Advanced MSA is able to independently manage position responsibilities with little supervision, as well as set priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs. Duties include: - Perform receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics. - Manage clinics which include independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex health systems environment. - Schedule appointments and utilize the Veterans Choice List. - Daily review of active/pending consults, Recall list and electronic communications. - Assist with clinic access contingency plans. - Possess advanced knowledge of medical terminology. Work Schedule: Monday thru Friday, 8:00 a.m. to 4:30 p.m. Financial Disclosure Report: Not required - $37,223 $48,385 Job Details Application Open Date 6/22/2018 Application Close Date 7/9/2018 Organization Veterans Affairs, Veterans Health Administration Who May Apply None Status None - More About VA - This job opportunity announcement may be used to fill additional vacancies. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. If you are unable to apply online view the following link for information regarding an Alternate Application. - Qualifications - Basic Requirements: - United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. - English Language Proficiency - Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of this position, OR Education - One year above high school. This education must have e been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarters hours, or the equivalent in a college or university OR Combination - Equivalent combinations of experience and education are qualifying for this position. (TRANSCRIPTS REQUIRED). Grade Determinations: GS-6: One (1) year of experience that is directly related to the duties of a MSA and that equips you with the particular knowledge, skills and abilities to perform successfully the duties of this position. To be creditable, this experience must be equivalent to the next lower grade level, GS-5, and demonstrated the knowledge, skills and abilities associated with current MSA responsibilities. Experience at this level includes, but is not limited to: scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient's appointments and/or consults; entering no-show information; monitoring the electronic wait list; preparing for clinic visits; monitoring both inpatient and outpatient appointments for areas of responsibility; ensuring encounter forms are completed in order to obtain appropriate workload credit; verifying and updating demographics and insurance information; processing all emergency and non-emergency transfers to other VA facilities or private hospitals; performing basic eligibility, co-pays and preauthorization requirements for specific coverage (i.e., TRICARE, sharing agreements, etc.). In addition applicants must demonstrate the following KSAs: KSA 1: Ability to collaborate, communicate, set priorities, and organize the work in order to meet deadlines, ensuring compliance with established processes, policies, and regulations. KSA 2: Ability to communicate tactfully and effectively, both orally and in writing, in order to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels. KSA 3: Advanced knowledge of the technical health care process as it relates to access to care. KSA 4: Advanced knowledge of managing a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment. KSA 5: Advanced knowledge of policies and procedures associated with operational activities that affect the patient flow, patient care, and the revenue process. KSA 6: Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. References: VA Handbook 5005/31, Part II, Appendix G45, Medical Support Assistant Qualification Standards. This can be found in the local Human Resources Office. The full performance level of this vacancy is GS-6. Physical Requirements: The work requires some intermittent standing, walking, bending, lifting, and carrying supplies and/or medical records (under 15 pounds). For the most part, the employee is sitting during the shift. The work requires the use of a keyboard and video display screen to access a computer. Intermittent walking is necessary to communicate with team members or to pick up, transfer and deliver records and other documents needed for patient care. Utilization of a telephone handset or headset may be required for several hours per day. Work is performed in a clinic setting within the Medical Center or its CBOCs. There is daily contact with patients; some possibility of verbal abuse from upset or irrational patients or family members. The employee may be exposed to communicable diseases. Normal safety precautions are necessary. - Benefits - How To Apply - All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 07/09/2018 to receive consideration. - To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. - Click Submit My Answers to submit your application package.