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Veteran Service Representative

Department of Veterans Affairs

Veteran Service Representative

Huntington, WV
Full Time
Paid
  • Responsibilities

    Veteran Service Representative - Huntington, WV - Overview Summary This position will be located in the Veteran Service Center at the Huntington Regional Office. It will be filled at the GS-7 target 10, GS-9 target 10 or GS-10 level. Work Schedule: M-F 8:00 a.m. to 4:30 p.m. Compressed/Flexible: Not Available. Telework: Not Available Virtual: This is not a virtual position. Position Description/PD#: Veteran Service Representative/ PD# 37300A GS-7, 37301A GS-9, or 37233A GS-10. Relocation/Recruitment Incentives: Not Autorized. Financial Disclosure Report: Not required Not Required. Duties None - $42,365 $72,437 Job Details Application Open Date 4/11/2018 Application Close Date 5/2/2018 Organization Veterans Benefits Administration Who May Apply None Status None - VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at

    • . Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. Veterans and Transitioning Service Members: Please visit the - site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. For more information on the "Who may apply" eligibility requirements, please refer to the - document. If you are unable to apply online view the following link for information regarding an - . - Qualifications - To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/02/2018. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-5. For a GS-9 position you must have served 52 weeks at the GS-7. For a GS-10 position you mus have served 52 weeks at the GS-9. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.To support your claim that you have the required time-in-grade, you must submit your most RECENT within-grade increase, promotion, or appointment SF-50. If you previously held a higher grade, you must also submit any SF-50 showing that grade. Do not submit Award SF-50s or COLA only SF-50. If you submit a General Adjustment SF-50 you are STILL REQUIRED, in addition, to submit your WITHIN GRADE INCREASE or PROMOTION SF-50. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. The VSR Career Advancement is GS-7/9/10. After advancement through the career ladder grade levels, the incumbent may be promoted to the full Performance Level (GS-10) without further competition after meeting time-in-grade and specialized experience requirements. Upon attaining the GS-10 grade level, employee will be required to take the VSR Skills Certification test You may qualify based on your experience and/or education as described below: - Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade n the normal line of progression for the occupation in the organization. Examples of specialized experience include: - Technical assignments that are related to claims or benefits processing or eligibility determinations; - The interpretation of laws, rules and/or regulations and the analysis of documents to determine eligibility for benefits, quality assurance or perform auditor functions. Such experience may have been gained in: - Claims Processing for: a State or Federal Agency, Insurance Company, Worker's Compensation, Disability Retirement or Pension Program - Human Resource positions which involved determining Employment Qualifications, Job Classification, or determining eligibility for benefits. - Loan Assistant/Specialist positions which involved loan eligibility determinations - Quality Assurance Specialist - Auditor. OR, - Education: Applicants may substitute education for the required experience. To qualify based on education for the GS-7 level you must have one full year of graduate level education or a bachelor's degree with superior academic achievement. To qualify based on education for the GS-9 level you must have a masters degree. OR - Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond high school for GS-7 and beyond bachelors for GS-9. - Applicants may also combine education and experience to qualify at the GS-07 level. To calculate, first identify the percentage of education you have earned (when substituting, you can use graduate level education you have earned beyond a Bachelor's Degree). Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify for the GS-07. A transcript must be submitted with your application if you are basing all or part of your qualifications on education. You will be rated on the following Competencies for this position: - Competency 1 - Knowledge of the laws, regulations, and procedures pertaining to analyzing/adjudicating veterans claims for compensation, pension, or related benefits. - Competency 2 - Skill in writing that reflects organization of subject matter and support for your position and conclusions. - Competency 3 - Ability to effectively communicate orally.
    • Competency 4 - Ability to effectively work with others in a team environment. - Competency 5 - Ability to act as a mentor, identify training needs, and instruct personnel in performing tasks.
  • Industry
    Government Administration