Health Technician Telehealth Clinical - Marshalltown CBOC - Marshalltown, IA - Overview Summary OUR MISSION: To fulfill President Lincoln's promise - "To care for him who shall have borne the battle and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans. How would you like to become a part of a team providing compassionate care to Veterans? As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips. Not only is it the largest, most technologically advanced integrated health care system in the Nation, but we also provide many other services to Veterans through the Benefits Administration and National Cemeteries. VA professionals feel good about their careers and their ability to balance work and home life. VA offers generous paid time off and a variety of predictable and flexible scheduling opportunities. For more information on the Department of Veterans Affairs, go to http://www.vacareers.va.gov/ The VA Central Iowa Health Care System provides a full continuum of care between the Des Moines campus and our Community Based Outpatient Clinics (CBOC's) and is one of the Medical Centers that make up the VA Midwest Health Care Network (VISN 23). Employee selected may be expected to perform duties at other duty sites within VA Central Iowa Health Care System based on the needs of the organization. Duties This position will be located at the Iowa Veterans Home in Marshalltown. The Health Technician, Telehealth Clinical Technician (TCT) assigned to Telehealth, is a technician who serves in a generalist role who supports and manages all Telehealth modalities. This includes resolutions of clinical encounters from the patient and provider location as the site Telepresenter, imaging for Telehealth Store and Forward application, clinic manager for real time Telehealth events which includes patient education activities, provision of equipment for the Home Telehealth (HT) program, technical and scheduling activities. The TCT functions in the Rural Health program and other program support duties as assigned. The TCT is expected to float to other VA CBOCs and the main facility at times to ensure seamless patient care coverage. Work Schedule: Two 8 hour days and one 4 hour day per week Financial Disclosure Report: Not required - $33,394 $48,385 Job Details Application Open Date 5/16/2018 Application Close Date 5/30/2018 Organization Veterans Affairs, Veterans Health Administration Who May Apply None Status 20 Hours - This job opportunity announcement may be used to fill additional vacancies. Selected applicants will be required to complete an online onboarding process. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. Veterans and Transitioning Service Members: Please visit the - site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. If you are unable to apply online view the following link for information regarding an - . - Qualifications - Basic Requirements: - United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. - Experience. One year of experience in a heath care filed that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician. - Education. Four academic years above high school leading to a bachelor's degree with courses related to the occupation. tEducation/Training Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. - English Language Proficiency: NAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j. The TCT will become a certified Store and Forward Imager in Tele-wound, Tele-retinal, and Tele-Dermatology imaging. TCT will assist the HT Registered Nurse with HT equipment set-up and trouble shooting . S/He is responsible for the patient site clinical, business, scheduling, and technical aspects for real-time Telehealth applications, including, all specialty and primary care Telehealth encounters (clinical Video, imaging, and support of Home Telehealth) within the Veteran's home, residence, hospital, or long-term care facility. Installs, maintains, inventories, and trains staff on all video-conferencing technologies, Telehealth peripherals including stethoscopes, otoscopes and scheduling software used to coordinate, manage resources and connect staff, resources, patients, and providers in the manner effective to delivery of services, patient care, education, and training. The TCT will set up and adjust specialized clinical computers, cameras, and other equipment with multiple features and precision metrics requiring precise interaction setting applications and positioning to operate the equipment correctly. The TCT conducts quality control procedures on equipment and products and maintains proper records for quality control reports and workload reporting. The TCT is expected to display an enthusiastic spirit to create motivation and achieve results as evidenced by involvement in presenting all Telehealth modalities to associates at all levels which in turn expands the program. - Maintains a valid driver's license - Demonstrates excellent communication skills in collaborating with patient, family, co-workers and PACT. Provides excellent customer service - Knowledgeable and highly familiar with technological resources to include but not limited to Excel, internet, VISTA, Microsoft Office, and utilization of Microsoft Outlook - Displays knowledge of Telehealth technologies appropriate for each type of visit and how to trouble shoot technical issues that may arise with the technology, particularly mobile Telehealth devices Preferred Experience: - Poised and articulate in communicating with individuals of varied education and ethnic backgrounds - Able to accurately schedule clinic appointments in VistA per the VHA outpatient scheduling processes and procedures - Cooperative team member evidenced by accountability to Veterans and Telehealth Team Members - Self-motivated with ability to effectively multi-task with strong attention to detail and minimal supervision Grade Determinations: GS-5 (Entry Level) - Experience or Education. Nothing beyond the basic requirements GS- 6 (Full Performance Level) - Experience. One year of experience equivalent to the next lower grade level