Information Technology (IT) Specialist - Overview LocationsBirmingham, AL; Montgomery, AL; Tuscaloosa, AL; Tuskegee, AL; Daytona Beach, FL; Miami, FL; Orlando, FL; Saint Petersburg, FL; Tampa, FL; West Palm Beach, FL; Atlanta, GA; Augusta, GA; Dublin, GA; Lexington, KY; Louisville, KY; San Juan, PR; Charleston, SC; Columbia, SC; Johnson City, TN; Memphis, TN; Murfreesboro, TN; Nashville, TN; Smyrna, TN Summary Duties This is an open-continuous announcement. The first cut-off date to consider applications for referral to the selecting official will be two weeks from 08/30/2018. We will accept application packets on an on-going basis. Qualified applicants will be referred to the selecting official every two weeks from the initial cut-off date. Complete applications submitted prior to 11:59 p.m. EST on the established cut-off date will receive consideration for referral to the selecting official. Applications received after each cut-off date will be considered on the next cut-off date until the closing date of this announcement. Major Duties: - Diagnosing and/or resolving problems in response to customer reported incidents via trouble tickets: escalating problems to the Lead or Supervisory IT Specialist as appropriate; - Manages the movement and installation of IT equipment to assure coordination of IT support and customer service; - Configuring devices and software applications following established procedures; - Submitting recommendations to improve the efficient use of the system and responding to special requests for system data; - Providing account management support, client connectivity support and client application support for various devices. Work Schedule: This full-time position supports 24/7 operations throughout the calendar year. Work is typically performed on the day shift; however, candidate may be subject to overtime work, shift work, and/or work on rotating shifts to include evenings, weekends, and holidays. Telework: Not available Virtual: This is not a virtual position. You will be required to work at a VA facility. Position Description Title/PD#: Information Technology (IT) Specialist/PD#17041-A Physical Requirements: The work is sedentary, but may involve intermediate periods of walking, bending, stooping, lifting, carrying, regularly moving (up to 50 pounds) computer components and supplies, reaching, pulling, and working at a keyboard and monitor. Subject to call back outside tour of duty. - $63,600 $82,680 Job Details Application Open Date 9/11/2018 Application Close Date 12/31/2018 Organization Deputy Assistant Secretary for Information and Technology Who May Apply 15514-United States Citizens Status Full-Time - More About VA - The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. Alternate Application: If you are unable to apply online view the following Alternate Application Information instructions at https://help.usastaffing.gov/Apply/index.php?title=Alternate_Application_Information - Qualifications - To qualify for this position, applicants must meet all requirements by the closing date of this announcement. For this position, individuals must have IT-related experience demonstrating each of the four competencies listed below. 1) Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2) Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3) Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4) Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. AND Specialized Experience: You must have one year of specialized experience equivalent to the next lower grade level in the federal service; experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. For the GS-12, you must have one year of specialized experience equivalent to the GS-11 level that includes participating as a team or project leader with others as required in a virtual environment that is accountable to the IT Manager; planning and delivering technical support services; providing a variety of IT support services essential to the effective operation and performance of IT systems; identifying and analyzing problems using structured problem resolution approaches, and works with: network specialists, application developers, system administrators, security specialists, and vendors to prevent recurring problems; documenting solutions to problems and recommends fundamental changes to system configurations to prevent recurrences; coaching and training junior IT Specialists in resolving highly complex IT problems and systems issues; responsible for diagnosing and/or resolving the complex problems in response to customer reported incidents via trouble tickets; serving as key escalation/coordination point between junior IT Specialists and Enterprise Service Lines, vendors and similarly specialized teams; escalating and/communicating problems requiring higher elevation to the Lead or Supervisory IT Specialist; applying physical security protocol for IT controlled spaces. There is no educational substitution for the GS-12 grade level. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. - Benefits - How To Apply - All applicants are encouraged to apply online. To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section. The complete application package must be submitted by 11:59 PM (EST) on 12/31/2018 to receive consideration. 1. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire. 2. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete. - Additional Details - Series: 2210-Information Technology Management Job Pay Type: Per Year Job Openings: Many Job Position: CARX-18-10297289-DLe-OCA This is an open-continuous announcement. The first cut-off date to consider applications for referral to the selecting official will be two weeks from 08/30/2018. We will accept application packets on an on-going basis. Qualified applicants will be referred to the selecting official every two weeks from the initial cut-off date. Complete applications submitted prior to 11:59 p.m. EST on the established cut-off date will receive consideration for referral to the selecting official. Applications received after each cut-off date will be considered on the next cut-off date until the closing date of this announcement. Major Duties: - Diagnosing and/or resolving problems in response to customer reported incidents via trouble tickets: escalating problems to the Lead or Supervisory IT Specialist as appropriate; - Manages the movement and installation of IT equipment to assure coordination of IT support and customer service; - Configuring devices and software applications following established procedures; - Submitting recommendations to improve the efficient use of the system and responding to special requests for system data; - Providing account management support, client connectivity support and client application support for various devices.