Supervisory Medical Support Assistant (MSA) Trainer/Auditor - White City, OR - Overview Summary This position is located within the Business Office Department at the VA Southern Oregon Rehabilitation Center & Clinics in White City, Oregon. The primary responsibility of the incumbent is the development and implementation of the ongoing training programs for employees within BOS as well as staff within other services that have responsibility for using BOS packages to perform their duties with the focus being on training the Medical Support staff on the scheduling package to include the Electronic Wait List (EWL), Recall System and Veterans Choice Program. The incumbent also is responsible for supervision of all administrative staff at the Klamath Falls Community Based Outpatient Clinic (CBOC). Work Schedule: Monday - Friday 8:00am to 4:30pm Financial Disclosure Report: Not required Relocation Expenses: Relocation expenses/incentives are not authorized for this position. This is a Non-Bargaining Position. Duties The Supervisory Medical Support Assistant (MSA) position serves as the direct line supervisor for Medical Support Assistant (MSA) staff in the Klamath Falls Community Based Outpatient Clinic. Incumbent will supervise 1 GS 7 Lead Medical Support Assistant and 4 GS 6 Advanced Medical Support Assistants. This Supervisory work will be conducted primarily remotely from the VA SORCC White City campus in conjunction with the Klamath Falls CBOC Operations Manager. The incumbent will travel to the Klamath Falls CBOC one day per week(weather permitting, otherwise by V-Tel)to participate in clinic staff meetings and other work that requires on site participation. The primary focus of this position is to conduct training and scheduler auditing. Training includes: Scheduling package, electronic waiting list, eligibility and enrollment, means testing, beneficiary travel, encounter management reporting, clinic set up procedures, customer service, new health administration initiatives, directives, processes, mandatory training and informational training. - $45,810 $59,557 Job Details Application Open Date 4/28/2018 Application Close Date 5/17/2018 Organization Veterans Affairs, Veterans Health Administration Who May Apply None Status None - This job opportunity announcement may be used to fill additional vacancies. Selected applicants may be required to complete an online onboarding process. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. Veterans and Transitioning Service Members: Please visit the - site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. If you are unable to apply online view the following link for information regarding an - . - Qualifications - Basic Requirements: - United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. - Experience: Six months experience of clerical, office or other work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or - Education: One year above high school; or - Experience/Education Combination: Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. - English Language Proficiency: MSAs must be proficient in spoken and written English. Grade Determinations: Experience. Applicants must have One year of specialized experience equivalent to at least the next lower grade (GS-07) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: - Ability to provide the full range of administrative and supervisory duties which includes assignment of work , performance evaluations, selection of staff, and recommendation of award and/or advancements. - Ability to provide briefings, orientations, staff development, and training. - Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. - Knowledge and/or experience providing leadership to staff. - Experience in office management. - Experience in developing and implementation of a new process or procedure to meet goals - Experience with developing, implementing and training an education program for the staff. Assignment: Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics and have full supervisory responsibility for supervising at least one subordinate team leader or supervisor. Assignments at this level include, but are not limited to: - assigning and evaluating the work of subordinate staff; - resolving complex problems to ensure patient services are met; - evaluating new products, equipment, and systems in order to make recommendations for improved operations; - identifying educational or training needs; - making final decisions on selections; - evaluating performance, and taking disciplinary action when necessary. - The employee has full administrative and professional responsibility for planning and directing the MSA's activities. - Responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time. Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below: - Ability to provide the full range of administrative and supervisory duties which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements. - Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with all healthcare professionals to ensure quality/continuity of care and ensure compliance with established policies and regulations. - Ability to provide briefings, orientations, staff development, and training. - Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. References: VA Handbook 5005/53, Part II, Appendix G45, Medical Support Qualification Standards. This can be found in the local Human Resources Office The full performance level of this vacancy is GS-08.