The Diagnostic Scheduler supporting the Veterans Evaluation Services (VES) administered by Maximus, makes an impact everyday by scheduling appointments for veterans within time and distance guidelines set by VA. Working to find and negotiate appointments that are the most convenient for veterans as far as date and time of service and distance traveled. Schedulers will need to communicate with facilities to ensure they have all necessary veteran information, pertinent billing information and Doctor credentialing information pertaining to VES and its affiliates. To prepare you for this role, the VES provides paid, comprehensive training which ensures all new employees provide the highest levels of knowledge and professionalism.

After successfully completing training, this position may have the opportunity to work temporarily remote due to Covid-19, however, YOU MUST BE ABLE AND WILLING TO WORK ON SITE IN OUR HOUSTON, TX location as business needs change.

JOB DESCRIPTION SUMMARY

PRIMARY RESPONSIBILITIES:

• Schedule veterans based on regional availability of facilities, availability of veterans and VA expectations while utilizing mapping software and other tools

• Prioritize scheduling based on VA and VES expectations

• Act as a point of contact for facilities in order to certify that veterans are seen according to VES guidelines and in a timely manner

• Access vendor websites and materials to coordinate shipping

• Assist diagnostic management with reschedules while adhering to internal and VA guidelines

• Ensure that all HIPAA standards are met throughout the scheduling and CAPS process

• Calculate mileage for VBA cases to safeguard the compensation of veterans for travel to Diagnostic appointments

• Assist diagnostic uploaders with redundancy checks by cross referencing facility correspondence with VES databases to ensure all diagnostic results have been received

• Assists add-on scheduler with last minute scheduling requests from the QA dept.

• Checks voicemail and email throughout the day to respond to facility and veteran inquires

• Attend to fellow Diagnostic Scheduler's cases in the event that they are unable to do so. Including, but not limited to, refaxing orders, communicating with facilities, veterans, and various VES departments

• Communicating, through managerial staff, ways in which various departments could improve performance to ensure the completion of VES cases in the best possible manner

• Aid various individuals in other VES departments directly in relation to specific VES cases

• Maintain facility information and obtain up-to-date contact information for facilities in order to execute a cohesive scheduling process

• Continued monitoring of improvements in ICD10 coding, to certify that veterans are being seen for correct diagnosis

Knowledge/Skills/Abilities:

• High levels of organization, time management, job prioritization, multi- tasking and interpersonal skills necessary to provide effective work atmosphere and to develop as well as to maintain a productive working relationship with staff members, veterans, physicians and VA;

• Effective and concise communication skills necessary to provide information in a courteous and comprehensive fashion (oral and written) with the goal of positive resolution(s);

• Proficient working knowledge of Microsoft Word, Excel, Outlook and Power Point;

• Advanced multi- tasking skills;

• Knowledge of medical terminology;

• Knowledge of company policies and procedures.

Minimum Qualifications:

• High School diploma or GED required;

• Some College preferred.

EDUCATION AND EXPERIENCE REQUIREMENTS

HOME OFFICE REQUIREMENTS:

REMOTE WORK OPTIONAL ONLY AFTER SUCCESSFUL COMPLETION OF ONSITE TRAINING.

• Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net)

• Preferred Windows or Mac (no Chromebooks) that is no more than 5 years old

  • OS for Windows - Windows 10 or Windows 11

  • OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)

• Hardwired internet (ethernet) connection

• Private work area and adequate power source

• A second monitor is highly recommended for most positions

MAXIMUS INTRODUCTION

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

As a large employer and Federal contractor, Maximus is subject to various vaccine mandates across our lines of business. Maximus is committed to complying with any applicable vaccine mandates. The specific vaccine requirements for this position will be outlined throughout the selection process. Individuals who believe they may qualify for a medical or religious accommodation will have the opportunity to apply for an accommodation following an offer of employment.

EEO STATEMENT

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

PAY TRANSPARENCY POLICY

Maximus compensation is based on various factors including but not limited to a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation shall be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation.

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.