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Digital Customer Success Intern (REMOTE)

Learn more about Maximus
Maximus

Maximus

Digital Customer Success Intern (REMOTE)

Remote
Internship
Paid
  • Responsibilities

    At Maximus, we are growing our Digital Solutions team to better serve our organization and our clients in the government, health, and human services space. We believe that great outcomes define our success. We like to turn bold ideas into delightful solutions. We use methodology grounded in design thinking, lean, and agile to help solve complicated problems in a cost effective, rapid and precise manner. As part of the Digital Services organization, the Digital Customer Success Intern will play a key role in educating our customers about digital transformation capabilities and benefits, crafting digital solutions for new business opportunities and existing customers, managing the pipeline of digital transformation opportunities, and applying for third party agency awards that will demonstrate our capabilities and help us differentiate ourselves from competitors.

    This is a great opportunity to gain exposure to the organization, learn about how we do business and how digital transformation adds value, and contribute to meeting or exceeding corporate strategic objectives.

    Responsibilities

    • Work with customers to understand how their business processes work today, identify areas for improvement, and create process maps to demonstrate how changes will help them
    • Use quantitative methods and develop statistical models to derive actionable insights, patterns & outcomes from data
    • Deliver unique technology and business solutions to customers across our business segments
    • Develop front-end solutions and design/develop and implement software
    • Develop and execute change management and organizational strategies
    • Perform project management activities, such as tracking deliverables, creating status reports, managing resource plans and monitoring successful achievement of project goals
    • Help our customers drive digital transformation by pivoting from “Digital thinking” to “being Digital at the core” through interactive consumer experiences, new applied intelligence, and digital reinvention of industry
  • Qualifications
    • Pursuing degree in Computer Science, Management Information Systems, Informatics, Engineering, or a related field
    • Well-rounded in other areas such as project management, design, on-campus computer lab/information desk/help desk, IT-related case studies, student-led consulting group
    • Volunteer and leadership activities
  • Industry
    Government Administration
  • About Us

    As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.