Job Description

The Impact Manager (1823 Senior Administrative Analyst) will report to the Research Director and lead EJC’s work on fraud and scam prevention efforts, including serving as the project manager for the StopScamsSF initiative and bringing an innovative lens to build and improve the work of our team in this area. StopScamsSF is a bold new citywide campaign from the San Francisco Treasurer’s Office to stop fraud and scams from draining the resources of residents most targeted by these schemes—especially seniors, immigrants, and youth. The effort combines trusted civic communication, smart scam detection, multilingual education, and free support for victims. StopScamsSF will embed prevention into city websites and financial counseling sessions, launch a rapid alert network, and create a replicable playbook for other cities. By advancing policy changes to tackle fraud at its roots—and leveraging San Francisco’s civic infrastructure in partnership with community organizations, the campaign aims to protect public trust, safeguard residents’ savings, and strengthen financial security across San Francisco. This position will build on two decades of groundbreaking, applied policy work on issues such as fine and fee reform, socially responsible banking, children’s savings accounts, and barriers to financial inclusion.

Under current policy, this position supports a hybrid remote work schedule. The incumbent will be required to work a minimum of four (4) days per week in the office.

** Essential Duties and Responsibilities:**
The essential duties of the position include but are not limited to:

• Provide project management and maintain momentum for EJC’s StopScamsSF initiative.
• Maintain up-to-date research on best practices for scam prevention and response, with a particular focus on our priority audiences of seniors, youth, and immigrant communities.
• Develop and implement a plan for ongoing monitoring and response.
• Work closely with the Community Engagement Specialist to engage in community listening, support a community panel, and translate findings into action for our priority audiences.
• Convene a table of partners (e.g. financial institutions, policy makers, law enforcement) to collaborate on systemic responses.
• In partnership with stakeholders, formulate and pursue strategies for structural prevention of fraud and scams in San Francisco[LB1] .
• Coordinate with the Communications team on regular prevention messages via email, social media, and other outlets.
• Work closely with the Research Director to collect and interpret data on StopScamsSF’s performance for assessment and to inform ongoing programmatic improvements.
• Work with the EJC team to integrate lessons and best practices to respond to community needs and advance EJC’s body of work, which includes financial inclusion, financial counseling, asset building, and fine and fee reform.
• In response to learnings from the community and studies of existing programs, identify areas for innovation. For instance, how might we adjust our programs to better address unmet needs and opportunities in the community? What new initiatives, resources, or partnerships would meet community needs in an effective, sustainable way?
• This may include cultivating new partnerships, presenting about our work, coordinating with community partners for policy advocacy efforts, participating in coalitions, and keeping the team apprised of developments.
• Prepare content to share information about StopScamsSF and other related projects, impacts, and new and existing resources with the community in a clear and accessible way.
• Create resources to assist other cities with replication of effective StopScamsSF strategies.
• Support development of materials for related economic justice topics as assigned.
• Perform other related duties as assigned.

Qualifications

Education : Possession of a Baccalaureate Degree from an accredited college or university; AND

Experience: Three (3) years full-time equivalent experience performing professional-level analytical work. Qualifying professional-level analytical work includes analysis, development, administration, and reporting in major programs and functions of an organization in the areas of budgets, contracts, grants, policy, or other functional areas related to the duties of positions in the 182X Class series.

Experience Substitution: Possession of a graduate degree (Master's degree or higher) from an accredited college or university with major coursework in specialized subject matter areas such as public or business administration, management, business law, contract law, public policy, urban studies, economics, statistical analysis, finance, accounting or other fields of study closely related to the essential functions of positions in the Class series may be substituted for one (1) year of required experience.

Education Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of 2 years). Thirty (30) semester units or forty-five (45) quarter units equal one year.

Note: One year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

Desirable Qualifications:
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

• Strong ability to take initiative on new projects and work in a dynamic role.
• Strong project management skills. Organized and detail-oriented with excellent time-management skills and ability to follow through.
• Experience with qualitative and/or quantitative research.
• Experience tracking, managing, and analyzing data in Excel or other tools.
• Excellent communication skills. Strong writing abilities and verbal communication skills.
• Strong analytical thinker.
• Demonstrated experience planning new initiatives and convening diverse stakeholders to achieve a shared goal.
• Demonstrated experience moving forward policy or programmatic initiatives and reforms.
• Experience working in a government context is a plus.

Verification
Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://careers.sf.gov/knowledge/experience-education.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included on your SmartRecruiters application by the filing deadline. Information must be entered into the SmartRecruiters applicant tracking system under the headings for Experience and Education. Leaving these sections blank and attaching a resume in lieu of completing the Experience and Education sections may cause your application to be rejected.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility or disqualification.

Additional Information

SELECTION PROCEDURES:
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to an interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview.

• Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY:
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov/ and begin the application process.

• Select the “Apply Now" button and follow instructions on the screen
• To be considered for this position, applicants are required to complete the following at the time of application submission:
  • Upload most updated resume and cover letter during the application submission process
  • Complete and submit the Supplemental Questionnaire AND Writing Sample (instructions within the link) before the Tuesday, July 21, 2026 application deadline using the following link: 1823 EJC Impact Manager

Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Department of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall, 1 Dr. Carlton B. Goodlett Place, Room 110.

Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Recruitment Analyst Information: If you have any questions regarding this recruitment or application process, please contact, Jo Jackson at josephine.serra@sfgov.org.

All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.