Job Description

Under direction, supervises, assigns work, and participates in the work of a unit responsible for providing employment, social services, and financial support to clients; performs a variety of technical tasks relative to the area of assigned responsibility, and performs related duties as required.

ESSENTIAL DUTIES:

1. Plan, prioritize, assign, review, and direct the work of a unit of employment and training specialists by prioritizing both individual and unit work goals and assignments to meet the agency’s performance standards, expectations, and timelines.
2. Provide employment and training services, ensuring staff refer clients to appropriate agencies and partners according to established policies and procedures.
3. Supervise the work of the unit, use supportive supervision and coaching techniques, participate in the hiring process of staff, evaluate employees’ performance, and prepare performance appraisals.
4. Interpret, explain, and enforce complex federal, state, and local laws, including regulations, policies, and procedures that ensure the program is in compliance.
5. Provide training and guidance to supervised staff on the following: case referrals, case reviews, and the determination and continuance of client eligibility. Assist employees in identifying skills and abilities as targets of training and development activities related to current and future job requirements.
6. Design, coordinate, and facilitate the program’s activities and workshops, establish working relationships with team members, and collaborate with other internal and interdepartmental supervisors and managers in coordinating the activities of staff.
7. Make cause determinations regarding employment and training case management issues according to established guidelines.
8. Assist in the development and implementation of changes to policies and procedures in compliance with overall departmental policies and goals.
9. Delegate and monitor work of staff with duty and call center assignments, addressing client escalations, and collaborating closely with other supervisors and managers.

Qualifications

Education:

Possession of a baccalaureate degree from an accredited college or university.

Experience:

Three (3) years of experience providing direct services to clients in areas of workforce development such as career counseling, job or business development, recruitment and training, job search training, workshop instruction and facilitation, or closely related field;

OR

Three (3) years of experience supervising employees that perform public benefits eligibility determination or maintenance.

License and Certification:

Some positions require possession of, or ability to obtain, an appropriate, valid California driver's license.

Substitution:

Additional qualifying experience may be substituted for the required degree on a year-for-year

basis. Thirty (30) semester units/forty-five (45) quarter units equal one (1) year.

** Applicants must meet the Minimum Qualification requirement by the final filing date unless otherwise noted.**

Verification of Education and Experience:

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://careers.sf.gov/knowledge/experience-education/.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Procedure:
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

SUPPLEMENTAL QUESTIONNAIRE (WEIGHT: 100%)

Candidates will be prompted to complete a supplemental questionnaire as part of the online employment application process. The Supplemental Questionnaire is designed to measure applicant’s relative knowledge, skills and abilities in job-related areas, identified as critical for successful performance. These may include but are not limited to: decision making, problem solving, managing performance, adaptability, and supervisory skills.

Candidates must obtain a passing score on the Supplemental Questionnaire in order to be placed on the eligible list for positions in this job Class.

Candidate exam responses will be vetted as appropriate using AI use detection software. Evidence of use of AI, plagiarized answers, or falsified information in exam responses will be addressed in accordance with Civil Service Rules related to fraud and cheating.

The above test components are considered standardized and, therefore, test questions and answers are not available for public inspection or review.

Additional Information

Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be 12 months and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see the city’s Position Counts by Job Codes and Departments.

Terms of Announcement and Appeal Rights

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at https://careers.sf.gov/.]

The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at https://sf.gov/departments/civil-service-commission. ****

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Seniority Credit in Promotional Exams
• Right to Work
• Copies of Application Documents
• Diversity Statement

Where to Apply

All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit https://careers.sf.gov/ to begin your application process.

Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall, 1 Dr. Carlton B. Goodlett Place, Room 110.

Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues.

Applicants will receive a confirmation email from notification@smartrecruiters.com that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions, you may contact Vanessa Quintano at vanessa.quintano@sfgov.org Recruitment ID: X00105

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.