Description & Requirements

Maximus is seeking an Enterprise Endpoint Engineer to provide reliable and resilient computing resources for scientific research and enterprise administrative personnel performing in the public environmental research sector. You will oversee and support system management platforms like Microsoft Configuration Manager (MCM/MECM/SCCM) and Jamf Pro. As a member of a high performing team, you will focus on developing, building, configuring, and maintaining baseline endpoint images and operating systems for enterprise end user devices.

This position is a contingent hire, dependent on an open US Federal Government able to process Public Trust applications.

Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS219, T3, Band 6

Job-Specific Essential Duties and Responsibilities:

- Building and maintaining baseline images and operating system versions

- Building and maintaining security objects like Group Policy

- Patch management and responding quickly to rapidly evolving security vulnerability landscapes

- Tier 3 escalation troubleshooting and resolution working closely with a skilled service desk team to expertly support about 1,000 end users

- Timely response and processing of user requests using enterprise ServiceNow software; creating and maintaining standard operating procedures (SOPs)

- Interfacing with broader enterprise services teams (developers, storage provisioning, network, security) to provide seamless service integration

- Supporting enterprise environments including responding to service outages and other problems

- Automating routine tasks using scripting and writing basic computer programs to address more complex systems configurations and enhancements

Job-Specific Minimum Requirements:

- Due to federal requirements, candidates must provide proof of United States Citizenship to be considered.

- Must be qualified to receive Public Trust, high level clearance

- Technical Degree (B.S.) in computer science, information technology, or closely-related field. Additional years of experience may be substituted for education requirement in a year-for-year manner.

- Must be located around the Morrisville, North Carolina area and able to commute to the on-site location.

- 3+ years of experience in an enterprise IT support environment.

Preferred Skills and Qualifications:

- Dell Certified Engineer

- Demonstrated ability to design, configure, and manage baseline desktop operating systems

- Demonstrated experience with Automation tools such as PowerShell, Ansible, Python scripting

- Demonstrated troubleshooting acumen and supporting Tier 3 escalation for service desk environment

- Demonstrated ability to continuously define and refine requirements through user feedback, independent research, and emerging trends

- Active Directory management experience

- Experience with M365, Atlassian Suite, and ServiceNow

- Minimum certification Microsoft Certified Professional (MCP) with Dell Certified Engineer preferred.

Minimum Requirements

TCS219, T3, Band 6

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccommodations@maximus.com .

Minimum Salary

$80,000.00

Maximum Salary

$90,000.00

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.