Job Description

JOB SUMMARY:

We are looking for a customer-oriented service representative. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

JOB DESCRIPTION:

· Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high visibility office environment.

· Receive calls and e-mails regarding service and supply requests for copiers, printers, intelligent lockers and mailing products.

· Create inventory, service, and supply orders and returns.

· Document information in all logs and reports with a keen attention to detail.

· Follow up and escalate service and supply requests with 3RD party vendors on an ongoing basis.

· Daily interaction with Customers, Service Technicians, Manager and vendors.

· Facilitate any shared e-mail boxes.

· Perform other tasks as assigned and participate in cross-training

· Adhere to all safety procedures

SKILLS AND REQUIREMENTS:

· High school diploma or equivalent (GED) preferred

· Minimum of 1-year customer service related experience

· Experience with maintaining and basic troubleshooting of printers, copiers, and other office equipment

· Ability to interfacing with end user in professional manner, sense of urgency

· Excellent communication skills both verbal and written (telephone)

· Ability to effectively work individually or in a team environment

· Competency in performing multiple functional tasks

· Ability to meet employer's attendance policy

· Lifting up to 50 pounds

· Standing for long periods of time

· Significant walking

· Valid driver's license with a good driving record

· Willingness to submit to a pre-employment drug screening and criminal background

QUALIFICATIONS

.High school or equivalent (Preferred)

.Customer Service: 1 year (Preferred)

Company Description

Exela is a location-agnostic global BPA leader combining industry-specific and multi-industry enterprise software and solutions with decades of experience. Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune®100. Exela’s software and services include multi-industry department solution suites addressing finance, accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors and over 18,300 employees operating in 23 countries. For more details please visit http://www.exelatech.com/