Job Description

TITLE - CUSTOMER SERVICE ASSOCIATE POSITION TYPE- FULL TIME - REGULAR THIS IS A FULL TIME, 40 HOURS A WEEK JOB, HOWEVER IT IS A FLOATER POSITION THAT REQUIRES SCHEDULE FLEXIBILITY; WORK MULTIPLE SHIFTS AND DIFFERENT DAYS AS BUSINESS NEEDS REQUIRE. BENEFITS- MEDICAL, DENTAL, VISION COVERAGE. 401K, REFERRAL BONUS LOCATION- BOSTON, MA, 02210 Job Purpose: Provide On-Site support to a variety of clients as needed

TECHNICAL QUALIFICATIONS:

• PROFICIENT COMPUTER/PC SKILLS. Locating, compiling, and distributing requested files, documents, and information.
• Maintaining daily productivity logs in order to monitor department activities and work.

EXPERIENCE:

• MINIMUM OF 2 YEARS OF CUSTOMER SERVICE-RELATED EXPERIENCE REQUIRED.
• Willingness to travel to multiple sites in the area.
• Ability to effectively work individually or in a team environment.
• Litigation copy experience is a plus.
• Ability to lift up 55 lbs. or maximum allowed by current State law with or without accommodations.
• Ability to stand and/or walk for long periods of time with or without accommodations.
• Flexible working schedule; mostly during regular business hours.
• Excellent communication skills both verbal and written.
• Competency in performing multiple functional tasks Educational Requirements Other Schedule flexibility; work multiple shifts and different days as business needs require.

RESPONSIBILITIES SUMMARY OF POSITION: THE A-TEAM.

• The right candidate will be an integral part of our talented team of individuals with multiple skillsets, in supporting our continued growth.
• This position requires a self-motivated, client-focused, career-driven candidate who exhibits leadership potential.
• This is a high exposure position and the right candidate will be in a unique position of working in multiple client-facing accounts and at times, will be the daily Novitex liaison to a client.
• The right candidate must demonstrate agility and schedule flexibility.
• Assignments and dispatches can come at a moment’s notice.

RESPONSIBILITIES:

• Fill in at multiple local accounts for employees who are out on scheduled and unscheduled absences Perform a variety of duties in copy, print, scanning, mail, shipping/receiving, fax, reception, hospitality, and records departments.
• Lift heavy boxes, files, or paper when needed.
• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude.
• Demonstrate flexibility in satisfying customer demands in a high volume, production environment.
• Adhere to business procedure guidelines and safety procedures.
• Take direction from supervisor or site manager.
• Maintain all logs and reporting documentation; attention to detail Perform other duties as assigned getting instructions only on new assignments.

Company Description

Exela is a location-agnostic global BPA leader combining industry-specific and multi-industry enterprise software and solutions with decades of experience. Exela serves a growing roster of more than 4,000 customers throughout 50 countries, including over 60% of the Fortune®100. Exela’s software and services include multi-industry department solution suites addressing finance, accounting, human capital management, and legal management, as well as industry-specific solutions for banking, healthcare, insurance, and public sectors and over 18,300 employees operating in 23 countries. For more details please visit http://www.exelatech.com/