Description & Requirements

Maximus is currently hiring a remote Haitian Creole Bilingual Quality Assurance Administrator to support the Florida Healthy Kids (FL HK) program operations and ensure compliance with established standards and Florida healthcare policies.

In this role, you will be responsible for monitoring phone calls and completing back-office quality reviews to determine whether employees are meeting required performance, quality, and compliance standards. You will also participate in special projects and program initiatives as needed and serve as backup support for the call center during periods of high volume or operational need.

The ideal candidate demonstrates strong attention to detail, excellent critical thinking and analytical skills, and the ability to accurately interpret and apply Florida healthcare policies. This position requires a high level of organization, consistency, and accountability in a remote work environment.

Essential Duties and Responsibilities:
- Provide assistance to program clients with completion of paperwork and obtains employment verification documentation.
- Support case managers to obtain attendance documentation.
- Scan and log all client documentation in an accurate and timely manner.
- Ensure activities and processes are in compliance with both company QA standards and applicable contractual standards.
- Enter, transcribe, record, store, or maintain information in written, electronic and magnetic form relating to services, processes and quality systems.
- Coordinate review activities as assigned by management.
- Perform general office duties such as filing, copying, faxing and mail.
- Perform other duties as may be assigned by management.

Minimum Requirements

- High school diploma or equivalent with 0 - 2 years of experience.

- Florida residency preferred .

- Florida Healthy Kids Program experience preferred .

- Bilingual proficiency in both English and Haitian Creole required.

Home Office Requirements :

- Desktop or Laptop that runs Windows , Mac , or Linux (no Chromebooks or tablets ).

- OS for Windows - Current release of Windows 10 or newer.

- OS for Mac - Big Sur (11.0.1+); MacOS ( 10.14 ) or newer.

- OS for Linux - Ubuntu (18.04).

- Connectivity to the internet via either Wi-Fi or RJ-45 connection for wired network connection to home router (no mobile hotspots).

- Internet speed of 2 5 mbps or higher required (you can test this by going to www.speedtest.net ).

- USB plug and play wired headset with a microphone (no Bluetooth, AirPods or wireless gaming headsets).

- Must currently and permanently reside in the Continental US.

- Must have a camera

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com .

Minimum Salary

$17.00

Maximum Salary

$18.50

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.