Business Systems Department Specialist Hillsborough County, FL 81
reviews - Tampa, FL $42,827 - $68,952 a year Introduction WHY JOIN US
Hillsborough County Government provides employees with careers that are
both professionally and personally rewarding. With a wide range of
independent agencies to choose from, the opportunities within
Hillsborough County Government are endless! You are not just an employee
within the government, you are an ambassador and business partner making
a huge impact within our community that helps shape our future. WHY WE
EXIST Our mission is to provide effective quality service at a
reasonable cost with courtesy, integrity and accountability in a manner
that protects and enhances the quality of life of our diverse
population. JOB OVERVIEW Serves as the departments business systems
super-user and functional systems expert in supporting and maintaining
business systems including ad hoc report generation, ensuring system
enhancements are implemented as required, performing routine system
testing and upgrades, and providing user training and communications.
Analyzes and evaluates departmental processes to identify opportunities
for business and systems process improvements and efficiencies. Serves
as department liaison to centralized IT function. MINIMUM QUALIFICATIONS
A Bachelor's degree from an accredited college or university with a
major in Business, Computer Technology, or related field; and One year
of experience using the departments business system applications; and
One year of experience as a functional expert in the business field
related to the assigned department. OR An equivalent combination of
education (not less than a high school diploma/GED), training and
experience that would reasonably be expected to provide the job-specific
competencies noted above. CORE COMPETENCIES * Customer Commitment -
Proactively seeks to understand the needs of our customers and provide
the highest standards of service * Dedication to Professionalism and
Integrity - Demonstrates and promotes fair, honest, professional and
ethical behaviors that establishes trust throughout the organization and
with the public we serve * Organizational Excellence - Takes ownership
for excellence through one's personal effectiveness and dedication to
the continuous improvement of our operations * Success through Teamwork
- Collaborates and builds partnerships through trust and the open
exchange of diverse ideas and perspectives to achieve organizational
goals WORK CATEGORY Light work - Exerting up to 20 pounds of force
frequently, and/or a negligible amount of force constantly to move
objects. If the use of arm and/or leg control requires exertion of
forces greater than that of sedentary work and if the worker sits most
of the time, the job is considered light work. PHYSICAL REQUIREMENTS *
Work is typically done in an office setting. * This position is
primarily sedentary. DUTIES AND RESPONSIBILITIES Note: The following
duties are illustrative and not exhaustive. The omission of specific
statements of duties does not exclude them from the position if the work
is similar, related, or a logical assignment to the position. Depending
on assigned area of responsibility, incumbents in the position may
perform one or more of the activities described below. * Solicits new
and validates existing user requirements from end users. * Assists with
identifying and developing business system requirements. * Assists with
identifying and developing business system requirements. * Assists
Contracts/Procurement department in creating RFI/RFQ/RFP for software
selection provides input for vendor selection process. * Keeps informed
and updated on system changes, enhancements, upgrades, and other user
related information as required. * Produces, maintains and supports a
variety of reports utilizing appropriate reporting tools. * Assists in
development of standard reports to support ongoing department needs. *
Helps maintain data integrity in systems by running queries and auditing
data. * Maintains users log on/passwords and sets users security levels.
- Oversees the daily operation of automated systems used with the
assigned department. * Verifies that the appropriate processes have
occurred. * Monitors system interface to ensure it is functioning
properly. * Tracks system issues and works with central IT services to
resolve problems in a timely manner. * Trains and supports departmental
systems users in use of application modules and functions. * Solicits
feedback and identifies overall needs of end users. * Analyzes and tests
additional application functions and modules to evaluate and recommend
opportunities for new processes. * Develops guidelines and procedure
manuals as needed. * Runs test scripts and performs system patches as
directed and supported by central IT services and reports any issues
back to central IT services for resolution. * Acts as first level of
support for departmental application problems and issues and is first
line of contact with central IT services whenever problems are
encountered. * Acts as a liaison between functional groups within the
department and central IT services. * Participates as the primary
super-user in the implementation and testing of new applications,
reports, processes, etc. * Provides testing results to appropriate
resources. * Performs other related duties as required. JOB
SPECIFICATIONS * Knowledge of capabilities, functions, and operations of
computer software and hardware used within the assigned department. *
Knowledge of the functions and responsibilities of the assigned
department. * Knowledge of business systems applications, operating
systems, and network connectivity related to the departments business
system functionality. * Knowledge of database concepts, functionality,
and basic structure. * Knowledge of report writing applications. *
Knowledge of business processes that impact system operations. *
Knowledge of specific business metrics, and ability to generate ad hoc
reports to support business objectives. * Ability to troubleshoot basic
computer problems and develop effective solutions. * Ability to develop
and implement departmental computer training programs. * Ability to
coordinate and communicate with internal and external customers. *
Ability to resolve functional system issues. * Ability to assist IT
services with reviewing and editing system documentation. * Ability to
diagnose and fix system and database problems that arise in the normal
course of business. * Ability to work, proactively and effectively with
IT services to identify and recommend needed system improvements. *
Ability to manage multiple priorities in a flexible business
environment. Conclusion WHAT'S IN IT FOR YOU We offer much more than the
competitive pay you expect. We value our employees and Hillsborough
County Government is committed to providing a comprehensive and
competitive benefits package. And because we understand that no two
people are exactly alike, you can choose what best suits the needs of
you and your family. * Health Plan: The County pays towards health
insurance premiums for all employees. Employees can select from three
health care plan options. Coverage is effective the first of the month
following 60 days of employment. * Dental Insurance: Employees are
eligible to enroll in the dental coverage and choose from four options:
High DMO, Low DMO, a network Open Access Plan, and a PPO. Coverage is
effective the first of the month following 30 days of employment. *
Vision Care: Employees and their dependents are eligible to enroll in
the vision coverage. Co-payment coverage includes exams, lens and frame,
as well as an allowable contact lens expense. Coverage is effective the
first of the month following 30 days of employment. * Employee
Assistance Program: This program provides all employees and family
members with professional, confidential counseling sessions. All
employees and dependents are afforded up to six (6) free visits per Plan
year. Coverage begins on the first day of employment. * Tuition
Reimbursement: Employees may be reimbursed up to $1,000 (undergraduate),
$2000 (graduate) per fiscal year for classes at an accredited college or
university for courses that enhance your ability to perform your current
job duties. * Holidays: Employees receive up to 12 paid holidays per
year. Visit our Employee Benefits page for more exciting details.
Veterans Preference: Do you qualify for Veteran's Preference? Preference
will only be entitled upon initial appointment for eligible veterans and
eligible spouses of veterans. Documentation that clearly shows dates of
service, campaign awards or medals received, and character of discharge
(DD-214 Member-4 or Service-2 copy) to support entitlement to preference
must be provided at the time of application. Equal Opportunity Employer:
Hillsborough County Government provides equal employment opportunities
(EEO) to all employees and applicants for employment without regard to
race, color, religion, sex, national origin, age, disability or
genetics. In addition to federal law requirements, Hillsborough County
Government complies with applicable state and local laws governing
nondiscrimination in employment in every location in which the company
has facilities. This policy applies to all terms and conditions of
employment, including recruiting, hiring, placement, promotion,
termination, layoff, recall, transfer, leaves of absence, compensation
and training. Hillsborough County welcomes and encourages applications
from minorities, veterans, and persons with physical and mental
disabilities, and will reasonably accommodate the needs of those persons
in the application and testing process. The decision on granting
reasonable accommodation requests will be on a case-by-case basis.
Hillsborough County Government expressly prohibits any form of workplace
harassment based on race, color, religion, gender, sexual orientation,
gender identity or expression, national origin, age, genetic
information, disability, or veteran status. Improper interference with
the ability of Hillsborough County Governments employees to perform
their job duties may result in discipline up to and including discharge
Hillsborough County is a drug free workplace. Response/Recovery
Activities: Employees are required to participate in response/recovery
activities in response to an emergency or natural disaster affecting
County operations and/or its citizens. In such situations, every effort
will be made to maintain operations, but employees will be assigned to
carry out response activities suited to their skills and capabilities.
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