Vendor Management Specialist Job Summary The Vendor Relations Specialist I is the liaison between HireRight and its suppliers with primary responsibility for supporting and interfacing with the vendor network by managing their outstanding searches. Duties Obtaining and updating status information on searches over 48 hours old if attempts to expedite the return of the search are unsuccessful (late list). Coordinating with Support Service Representatives to ensure prompt resolution of client concerns which includes but not limited to status checks and rechecks. Handling initial contacts with vendors when technical problems are discovered (Web court, CasePro, fax server, email, User ID's and PW) Manages Vendor Inbox to address inquiries and escalations from ground researchers or vendors Liaison for all communication with criminal vendor network and HireRight staff Responsible for correctly navigating web sites that facilitate completion of assigned tasks (NINJA, BRB, State Statutes, etc). Contact Support Services to obtain additional information as requested by Vendors in order to complete searches (missing identifiers, case numbers, etc.). Education High School diploma or GED required Associate or Bachelors Degree preferred Skills Entry level for less complex support and administrative roles requiring basic knowledge of standardized rules, and some previous training or experience. Has some knowledge, experience and skill in applying straightforward procedures. Understands how ones work relates to, or coordinates with, the work of others in the unit. Demonstrates one or more specialized skills for a variety of activities. Experience Basic knowledge FCRA guidelines helpful 1-2 years of call center experience such as Customer service, collections or working with a multi-line phone system 1-2 years of vendor, supplier and B2B experience or account maintenance experience a plus Internet research and phone skills Familiarity with MS Office such as Excel, Word, Outlook Excellent multi-tasking and problem solving skills Must be able to operate in a fast-paced environment and meet time sensitive deadlines Excellent written and verbal communication skills Quick Learner Ability to work as a team player as well as independently Works well with internal and external stakeholders In exchange for your expertise, HireRight offers an excellent employee benefit package which includes: * Medical * Dental * Vision * Paid Life/AD&D Insurance * Voluntary Life Insurance * Short & Long Term Disability * Flexible Spending Accounts * 401K * Generous Vacation and Sick Program * 10 Paid Holidays * Education Assistance Program * Business Casual Attire * Generous Referral Program * Employee Discounts and Rewards * And much more! *All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search. **_ _****HireRight, LLC is an Equal Opportunity Employer ** Minorities / Females / Veterans / Disabilities **Primary Location: **United States-Tennessee-Nashville **Work Locations: ** **Job: **Operations **Organization: **HireRight, Inc. **Schedule: **Full-time **Job Posting: **Jan 3, 2019, 4:50:36 PM