Housecall Pro is headquartered in beautiful San Diego, CA and has recently announced plans for a Denver, CO hub. We are currently fully remote, although excited to introduce a hybrid work model in the future that will allow for a combination of both remote and in-office work. We are currently open to candidates in San Diego or Denver, or those planning to move there.

AT HOUSECALL PRO, we're committed to making the everyday lives of home services professionals better by providing an end-to-end SaaS platform that runs all aspects of a home services business, including scheduling, dispatching, CRM, invoicing, payment processing, and marketing.

Our vision is to revolutionize the home services experience.

Our mission is to unlock the potential of every Pro.

The home services industry remains vast ($700b+) but relatively untouched by technology and unencumbered by a primary competitor. The 3M+ mobile businesses in home services are facing dramatic change as the world shifts from offline to online. Housecall Pro will be there to help these businesses that keep America's homes working navigate their transition to technology adoption.

THE ROLE: QA ENGINEER

Housecall Pro is looking for a Quality Assurance (QA) engineer to develop and execute exploratory and automated tests to ensure product quality. As a QA Engineer your responsibilities include designing and implementing tests, debugging and defining corrective actions. You will also review system requirements and track quality assurance metrics (e.g. defect densities and open defect counts.)

The QA technician role plays an important part in our company's product development process. Our ideal candidate will be responsible for conducting tests before product launches to ensure software runs smoothly and meets the needs of our Pros (service professionals) while being cost-effective. If you hold an engineering background and enjoy providing end-to-end solutions to software quality problems, we'd like to meet you.

Ultimately, you should monitor all stages of software development to identify and resolve system malfunctions to meet quality standards.

Our Engineering team is extraordinary. We're a hardworking and focused team driven to deliver industry-leading apps to our service professional customers. Our success is their success. Our team of entrepreneurial, enthusiastic and client-focused team members are the "engine room" of Housecall Pro, helping our customers operate and grow their businesses.

WHAT YOU'LL BE DOING

• Review requirements, specifications and technical design documents to provide timely and meaningful feedback
• Create detailed, comprehensive and well-structured test plans and test cases
• Estimate, prioritize, plan and coordinate testing activities
• Design, develop and execute automation scripts using open source tools
• Identify, record, document thoroughly and track bugs
• Perform thorough regression testing when bugs are resolved
• Develop and apply testing processes for new and existing products to meet client needs
• Liaise with internal teams (e.g. developers and product managers) to identify system requirements
• Monitor debugging process results
• Investigate the causes of non-conforming software and train users to implement solutions
• Track quality assurance metrics, like defect densities and open defect counts
• Stay up-to-date with new testing tools and test strategies

CORE QUALIFICATIONS

• Proven work experience in software development
• Proven work experience in software quality assurance
• Strong knowledge of software QA methodologies, tools and processes
• Experience in writing clear, concise and comprehensive test plans and test cases
• Hands-on experience with both white box and black box testing
• Hands-on experience with automated testing tools
• Solid knowledge of SQL and scripting
• Experience working in an Agile/Scrum development process
• Experience with performance and/or security testing is a plus
• BS/MS degree in Computer Science, Engineering or a related subject

WHY HOUSECALL PRO

• Housecall Pro is a mission-driven company. Our co-founder/President envisioned a software company to help service professionals like his father (a house painter), get to a better life.
• We save our service professionals time, and help them, in turn, to delight their homeowner customers.
• We are tackling the last, large market ($700b+) untouched by technology and unencumbered by a dominant competitor.
• Our goal is to build a $10 billion+ company that is a powerful brand to home service providers and consumers
• We have fun at work. Really.
• We have a N.A.P. (No Acronym Policy) so we all speak the same language.
• Competitive compensation and benefits (medical, dental, vision, life, disability, employee assistance program, 401K)
• Our passionate employees bring their authentic selves to work. Housecall Pro employees are encouraged to create employee resource groups to make the world better.
• Equity in a growth stage startup backed by top-tier VCs
• Paid holidays and self-managed (unlimited) paid time off

Housecall Pro celebrates belonging and diversity and we are committed to creating an inclusive environment for all employees to include equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Housecall Pro is an equal opportunity employer; committed to an environment free from discrimination, harassment, and retaliation.