Housecall Pro is headquartered in beautiful San Diego, CA and has recently announced plans for a Denver, CO hub. We are currently fully remote, although excited to introduce a hybrid work model in the future that will allow for a combination of both remote and in-office work. We are currently open to candidates in San Diego or Denver, or those planning to move there.
AT HOUSECALL PRO, we're committed to making the everyday lives of home services professionals better by providing an end-to-end SaaS platform that runs all aspects of a home services business, including scheduling, dispatching, CRM, invoicing, payment processing, and marketing.
Our vision is to revolutionize the home services experience.
Our mission is to unlock the potential of every Pro.
The home services industry remains vast ($700b+) but relatively untouched by technology and unencumbered by a primary competitor. The 3M+ mobile businesses in home services are facing dramatic change as the world shifts from offline to online. Housecall Pro will be there to help these businesses that keep America's homes working navigate their transition to technology adoption.
THE ROLE: SVP, PRODUCT
The Senior Vice President of Product will play a pivotal role in the future of Housecall Pro by driving product strategy, product development prioritization, product road-mapping, and product team execution. In this role, you will lay out a compelling product vision and strategy that includes a strong understanding of who our customers are, what it means to win in our market, how to differentiate us as a product and company, and how to build compelling and remarkable products for our customers (the Pros). Key to your success is an ability to advocate for and make cross-functional, strategic trade-offs; you will work closely with technology leadership to ensure quality and timely delivery of company products.
The SVP of Product will report to the CEO and manage a team of product managers and product designers.
WHAT YOU'LL BE DOING
- Drive innovative ideas, solutions and products through leadership and decisive action.
- Own product lifecycle management and processes from concept to launch of the product(s) across all products/product lines.
- Active participant in developing company strategy while owning its translation into product strategy and product road map; communicate product strategy to all stakeholders.
- Direct product planning and assignment of tasks and deliverables.
- Prioritize product decisions and launches; monitor product development progress and evaluate results.
- Recruit, lead, manage and mentor a team focused on delivering products that satisfy the needs of customers (our Pros).
- Empower product managers to work effectively and get things done. Help product managers on your team navigate competing interests and stakeholders.
- Collaborate with marketing, sales and operations teams to develop the voice of the customer.
- Oversee and conduct customer product research (qualitative & quantitative along with marketing) and user experience testing.
- Define competitive positioning for each product.
- Develop and define budgets, forecasts, and product metrics.
QUALIFICATIONS
- Experience operating within a product management capacity including v1 development of new products and managing product portfolios
- Experience managing and developing product managers
- Experience building cross-functional relationships within organizations
- Experience managing product roadmap prioritization based on customer usage data foundation and analytical rigor
- Experience beyond Product Management will be viewed positively
- Demonstrated ability to understand how to solve problems for a customer base
- A sensitivity to the trade-offs between product perfection and time to market
- Ability to understand and articulate product planning and execution trade-offs
- Familiar with modern software development methodologies
- Analytical foundation for roadmap prioritization
WHY HOUSECALL PRO
- Housecall Pro is a mission-driven company. Our co-founder/President envisioned a software company to help service professionals like his father (a house painter), get to a better life.
- We save our service professionals time, and help them, in turn, to delight their homeowner customers.
- We are tackling the last, large market ($700b+) untouched by technology and unencumbered by a dominant competitor.
- Our goal is to build a $10 billion+ company that is a powerful brand to home service providers and consumers
- We have fun at work. Really.
- We have a N.A.P. (No Acronym Policy) so we all speak the same language.
- Competitive compensation and benefits (medical, dental, vision, life, disability, employee assistance program, 401K)
- Our passionate employees bring their authentic selves to work. Housecall Pro employees are encouraged to create employee resource groups to make the world better.
- Equity in a growth stage startup backed by top-tier VCs
- Paid holidays and self-managed (unlimited) paid time off
Housecall Pro celebrates belonging and diversity and we are committed to creating an inclusive environment for all employees to include equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Housecall Pro is an equal opportunity employer; committed to an environment free from discrimination, harassment, and retaliation.