Job Description

Under direction, the 2904 Human Services Technician assists Social Workers and Protective Services Workers in the Human Services Agency’s (HSA) Family and Children’s Services (FCS) program. Human Services Technicians in FCS are responsible for providing supportive services to children and/or adolescents in the areas of supervision and transportation. They have regular contact with clients, their relatives, representatives of outside agencies, and the public. Some positions require working on weekends and evenings.

ESSENTIAL DUTIES:

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned.

1. Transport children to their identified foster-care placements, scheduled family visits, and other appointments (install car seats into vehicles when required).
2. Supervise children to ensure their safety and wellbeing and engage with children through a variety of activities.
3. Supervise contact between children and their parent during “Family Time” contact.
4. Provide nurturing care for neglected or abused children.
5. Monitor the medical and psychological needs of children.
6. Complete a variety of forms containing confidential information including, but not limited to: medical information, case records, appointments, and scheduled visits.
7. Perform general office tasks including photocopying, filing, answering telephone, and using computers and casework management systems.
8. Communicate via email and telephone with foster-care placement units, supervisors, Protective Service Workers, coworkers, and other individuals as required to schedule various activities for children.
9. Carry small children and/or items weighing up to 40 pounds.
10. De-escalate crisis situations for the protection and care of the child and/or their families.
11. Restock inventory of food, clothing, and other supplies.

Qualifications

Experience:

One (1) year of experience in a position which has direct responsibility for the care of children in a public or private setting. An example of qualifying experience would be a childcare worker in a group home or residential treatment facility or teacher’s aide or para-professional in a family and children’s program or school. Babysitting is not qualifying experience.

Substitution:

Fifteen (15) semester units (or equivalent quarter units) of coursework, from an accredited college or university, in child development, social welfare, social/human service, sociology, or other social or behavioral science may be substituted for up to six (6) months of the required experience as described above.

Special Conditions:

1. Possession of a CA driver's license - Class C
2. Ability to provide DMV record - required upon referral
3. Ability to lift 40 pounds

The above minimum qualifications reflect special conditions associated with the position(s) to be filled. They may differ from the standard minimum qualifications associated with this class code

License and Certification:

Possession of a valid California Class C driver's license and a good driving record.

Please note special scheduling requirements:

• Some positions require working in the evenings and/or weekends
• Overtime is required at times to ensure assignments are completed
• Work hours may vary seasonally depending on workload demand and school schedules. Some shifts start as early as 6:30am and/or end as late as 8:30pm

Applicants must meet the Minimum Qualification requirements by the filing deadline unless otherwise noted.

Verification of Education and Experience:

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://careers.sf.gov/knowledge/experience-education/.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Procedure:

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Multiple Choice Examination (Weight –100%) :

Candidates deemed eligible will be invited to participate in the examination process. These candidates will be administered a remote multiple-choice exam designed to measure competencies in job-related areas which may include but are not limited to:

• Customer Focus: Attending to the needs and expectations of customers
• Reading Comprehension: Understanding and using written information
• Interpersonal savvy: Considering and responding appropriately to the needs and feelings of others in different situations
• Safety Focus: Showing vigilance and care in identifying and addressing health risks and safety hazards
• Handling & Resolving Conflict: Managing interpersonally strained situations

This computer-administered exam can be taken at home or at a time and location of one’s convenience, but only within the time period specified on the exam notification. Candidates must have access to a computer and reliable internet connection to participate in this exam. Candidates without access to a computer should contact the analyst as soon as possible for accommodation.

This is a standardized examination and therefore, in accordance with Civil Service Rule 111.11.4, inspection privileges do not apply to the questions and answers of this examination.

A passing score must be achieved on the Remote Multiple-Choice Examination in order to continue in the selection process.

For your reference, a Multiple-Choice Test Preparation Manual is available here: http://www.sfdhr.org/modules/showdocument.aspx?documentid=18426.

Additional Information

A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 12 months and may be extended with the approval of the Human Resources Director.

To find Departments which use this classification, please see the city’s Position Counts by Job Codes and Departments.

Terms of Announcement and Appeal Rights

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at https://careers.sf.gov/.]

The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at https://sf.gov/departments/civil-service-commission.

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Veterans Preference
• Right to Work
• Copies of Application Documents
• Diversity Statement

Where to Apply ****

All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit https://careers.sf.gov/ to begin your application process.

Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall, 1 Dr. Carlton B. Goodlett Place, Room 110.

Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues.

Applicants will receive a confirmation email from notification@smartrecruiters.com that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions, you may contact Vanessa Quintano at vanessa.quintano@sfgov.org or at 415-725-9517.

Recruitment ID: X00123

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.