Job Description

The IT Trainer plays a key role in advancing the Office of Innovation & Technology, enhancing business processes that align with the City’s strategic priorities for a future-ready, agile, digital experience.

As the IT Trainer for OIT, you will empower our organization with the skills and knowledge necessary to drive innovation and efficiency. In this role, you will leverage your expertise in both technology and instructional design to create engaging, impactful training programs.

You will also lead strategic learning initiatives that expand beyond the classroom including managing a mentoring cohort focused on technical and leadership growth, coordinating co-op student partnerships with universities, and supporting Upskilling plans that strengthen technical capabilities across all OIT teams. Your ability to connect with learners and translate complex technical concepts into accessible and applicable content will be key to helping our team thrive in a fast-paced environment and stay aligned with industry trends and best practices.

In this role, you will be expected to perform the following functions:

• Design and implement a structured Upskilling and Internal Academy Program aimed at advancing employee competencies and supporting career mobility across Units within the OIT department.
• Develop and manage a cohort-based learning model that facilitates cross-functional training, knowledge-sharing, and peer mentoring opportunities.
• Partner with OIT unit leaders and subject matter experts to curate relevant learning pathways aligned with organizational goals and employee development needs.
• Establish metrics to evaluate program effectiveness, learner engagement, and cross-training outcomes to continuously improve the academy experience.
• Champion a culture of continuous learning by integrating the academy into onboarding, professional development, and succession planning frameworks.
• Create user-friendly training materials , manuals, guides, e-learning modules, and quick reference documents.
• Facilitate in-person and virtual training sessions , workshops, and one-on-one coaching as needed
• Stay current with new technologies , tools, and best practices, incorporating them into training content.
• Provide post-training support to reinforce learning, answer follow-up questions, and gather feedback for continuous improvement.
• Track and report on training participation, effectiveness, and employee progress.
• Assist in onboarding new employees by providing IT orientation and essential systems training.

Competencies:

• Communication: Clearly and effectively conveys information, both verbally and in writing, to diverse audiences, ensuring understanding and engagement.

• Adaptability: Demonstrates flexibility in adjusting training approaches to meet participant needs and accommodate evolving technologies. Capable of managing multiple priorities in a fast-paced environment.

• Collaboration: Works well with team members and stakeholders to achieve shared goals and promote knowledge sharing.

• Problem-Solving: Identifies training challenges and implements practical, result-oriented solutions.

Knowledge:

• Technical Expertise: In-depth understanding of IT concepts, tools, and best practices, including areas such as software development, IT infrastructure, and cybersecurity.
• Instructional Design: Familiar with instructional design methodologies (e.g., ADDIE) and adult learning principles to create effective learning experiences.
• Training Technologies: Proficient in Learning Management Systems (LMS), e-learning tools, and virtual training platforms.

Skills:

• Presentation Skills: Delivers engaging, informative, and visually compelling presentations that enhance learning.
• Facilitation Skills: Skilled in leading interactive group discussions and hands-on activities that encourage active participation and knowledge retention.
• Assessment and Evaluation: Designs meaningful assessments and uses data-driven methods to evaluate the effectiveness of training programs.

Abilities:

• Technical Aptitude: Quickly learns and applies new technologies and software tools to training environments.
• Interpersonal Skills: Builds strong relationships with learners and stakeholders, fostering an inclusive and supportive learning environment.
• Critical Thinking: Analyzes complex issues, interprets data, and provides clear, actionable recommendations.

Qualifications

• Bachelor’s degree in Information Technology, Education, Computer Science, or a related field.
• Proven experience as an IT Trainer or similar role.
• Strong knowledge of common enterprise IT systems and software (e.g., Microsoft Office 365, Windows OS, collaboration tools, security protocols).
• Excellent presentation, communication and interpersonal skills.
• Experience developing and delivering training for diverse learning styles and skill levels.
• Ability to explain technical concepts in clear and simple terms.

Preferred Qualifications:

• Professional certifications (e.g., CompTIA CTT+, Microsoft Certified Trainer, etc.).
• Experience with Learning Management Systems (LMS) and e-learning tools.
• Knowledge of instructional design methodologies (e.g., ADDIE, SAM).

Additional Information

Salary Range: $65,000- $85,000

Important: To apply, candidates must provide a cover letter and resume.

All applications should include the following:
• A one-page cover letter clarifying your interest and qualifications for the role. It really helps us understand why you’re interested in this position. We read every single one!
• Your resume or curriculum vitae.
• Optionally, an online professional portfolio or public GitHub account.

We won’t accept or review incomplete applications.

Work Setting: in-person (onsite)

Discover the Perks of Being a City of Philadelphia Employee :
• We offer Comprehensive health coverage for employees and their eligible dependents
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Enjoy a Free Commute on SEPTA - Starting September 1, 2023, eligible City employees will no longer have to worry about paying for SEPTA public transportation. Whether you're a full-time, part-time, or provisional employee, you can seize the opportunity to sign up for the SEPTA Key Advantage Program and receive free Key cards for free rides on SEPTA buses, trains, trolleys, and regional rails.
• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!
Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.