Job Description

This position supports the work of the Deputy Director for Inspection Services. This position will be responsible for managing the Inspection Services operations in regards to Inspections, Code Enforcement, and Housing Inspection. The position will be responsible for monitoring and evaluating operational metrics related to inspection services, with a focus on enhancing turnaround times and overall service delivery. This position will manage staff training, develop and refine policies and procedures, and act as a key subject matter expert, advising executive leadership on process improvements supporting Mayor’s Office’s PermitSF initiative.

The Inspection Services Support Manager (0923) duties include:

• Manage support staff for all DBI Inspection Divisions: BID, CES, EID, HIS, PID
• Collaborate with Chiefs of each Inspection Division
• Analyze and refine organizational structure, develop and track policies and procedures for the coordination of support staff for Inspection Divisions to ensure efficient operation
• Monitor staff work
• Supervise Permit Tech III supervisors
• Identify process problems/issues and make recommendations for improvements
• Prepare operational reports
• Establish online customer service plan
• Serve as liaison to DBI divisions concerning all inspection services and other city department staff
• Provide centralized coordination across DBI divisions and other City departments to ensure alignment with the Mayor’s PermitSF goals
• Accelerate cross-departmental collaboration and reduce siloing by serving as a dedicated leader focused on accountability, customer experience, and consistent delivery of reforms
• Oversee user-experience improvements, including development of tracking tools and other customer-facing reforms
• Participate in Budget development
• Directs the allocation of resources to meet Department goals
• Perform other related duties as necessary.

Qualifications

Minimum Qualifications:

• EDUCATION: Possession of a baccalaureate degree from an accredited college or university; AND
• EXPERIENCE: Four (4) years of verifiable professional experience in engineering, architect and/or administrative function related to building plan reviews, building records, or construction permitting
• Education Substitution : Additional experience as described above may be substituted for the required degree on a year for year basis. Thirty (30) semester units or forty-five (45) quarter units equals one (1) year.
• Experience Substitution : Possession of a Juris Doctorate (J.D.) or Master's degree may substitute for one (1) year of the required professional experience.

Desirable Qualifications:

• Two (2) years supervising Permit Technician series or equivalent.
• Master’s degree from an accredited college or university in Civil, Electrical, Mechanical, or Structural Engineering; Construction or Project Management; or related field.

The ideal candidate with have a good balance of the following:

• Knowledge of management and administrative techniques; written and oral communication skills; computer skills; problem-solving skills; human resources management skills; interpersonal skills, team-building skills; leadership skills; and time-management skills.

Additional Information

Verification of Education and Experience:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: https://sfdhr.org/information-about-hiring-process#verification

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility or disqualification.

Selection Procedures: The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to participate in the oral/performance interview.

Additional information

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

How To Apply

All job applications for the City and County of San Francisco must be submitted through our online portal. Please visit https://careers.sf.gov/ to begin your application process. No other methods of application will be accepted. Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Computers are available for the public (9:00 a.m. to 4:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor and at the City Career Center at City Hall, 1 Dr. Carlton B. Goodlett Place, Room 110.

Ensure your application information is accurate, as changes may not be possible after submission. Your first and last name must match your legal ID for verification, and preferred names can be included in parentheses. Use your personal email address, not a shared or work email, to avoid unfixable issues.

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Upon successful submission, applicants will receive a confirmation email from notification@careers.sf.gov. Keep this email for your records. If you do not receive it, your application was not submitted successfully.

Recruitment Analyst Information: If you have any questions regarding this recruitment or application process, please contact the analyst Jason Hammack via email at Jason.Hammack@sfgov.org.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.