Maximus is currently looking for an Intake Coordinator to support our Clinical Services program.

*THIS IS A REMOTE POSITION LOCATED IN THE STATE OF MAINE

JOB DESCRIPTION SUMMARY

Perform administrative tasks to ensure compliance with all contract level requirements

Essential Duties and Responsibilities:

• Provide customer support to internal and external customers

• Responsible for assigning and coordinating referrals for contract work to appropriate parties

• Computer data entry

• Perform all job duties in compliance with Person First standards, HIPAA guidelines, and company confidentiality policies and procedures.

• Complete assignments within established compliance standards and timelines

• Monitor multiple work queues daily to ensure cases move quickly through each process stage.

• Identify and resolve data errors

• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent written and verbal communication skills

• Excellent interpersonal and customer service skills

• Proficient in Microsoft Office Suite

• Excellent organizational skills and attention to detail

• Ability to work in a fast-paced environment

• Ability to work independently

Education and Experience:

• High School Degree or equivalent and minimum 1 year of relevant experience, or Associate Degree

• Clinical office experience preferred

EDUCATION AND EXPERIENCE REQUIREMENTS

• Maintain an understanding of the Enrollment and Eligibility processes and policies.

• Maintain updated knowledge of project and corporate policies and procedures as referenced in the employee manual and other desk procedures for the position.

• Research case identity from account records and link documents to account records.

• Verify information from scanned images is entered correctly and make necessary changes.

• Accurately data enter all appropriate information in a timely manner.

• Determine best path for document problem resolution and escalate to the Research team when necessary.

• Identify risk and escalate to management. Route technical issues to management.

• Research consumer information by utilizing multiple computer programs.

• Generate follow up correspondence to consumers regarding missing or incomplete information.

• Maintain accurate and timely case notes on all consumer contacts and document activities.

• Work with consumers on a regular basis to maintain program services and eligibility

• Communicate clearly and affectively through Teams/ Outlooks

• Ability to multi-task at a high level

• Strong phone skills

• Research skills

HOME OFFICE REQUIREMENTS:

• Maximus provides company-issued computer equipment

• Reliable high-speed internet service

  • Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity

  • Minimum 5 Mpbs upload speeds

• Private and secure workspace

MAXIMUS INTRODUCTION

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

EEO STATEMENT

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

PAY TRANSPARENCY

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation.

POSTED MAX - USD $16.00/Hr.

POSTED MIN - USD $9.62/Hr.

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.