CLERK (INITIAL ASSISTANCE REPRESENTATIVE) SEASONAL BILINGUAL-SPANISH -Department of the TreasuryInternal Revenue Service -Open & closing dates 09/13/2018to09/17/2018 -Service Competitive -Pay scale & grade GS 05 -Salary $17.28 to $22.46 per hour -Appointment type Permanent - Career/ Career Conditional -Work schedule Full-Time - Seasonal 6 - 8 Months -Location 1 vacancy in the following location: -Mays Landing, NJ1 vacancy -Relocation expenses reimbursed No -Telework eligible No -Announcement number -Control number 510770400 -Duties -Summary The U.S. Department of the Treasury has a distinguished history dating back to the founding of our nation. As the steward of U.S. economic and financial systems, Treasury is a major and influential leader in today's global economy. We have over 100,000 employees across the country and around the world. Come Join the Department of the Treasury and Invest in Tomorrow. See Additional Information for Locations. The anticipated start date is November 25, 2018. -Responsibilities WHAT IS THE WAGE AND INVESTMENT DIVISION:The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. Key W&I objectives are to provide high-quality taxpayer assistance, and to enable taxpayers to transact and communicate electronically to file their returns, make payments and receive assistance. W&I partners with private organizations to provide assistance to such disadvantaged groups as elderly and low-income taxpayers. WHAT DOES A CLERK (INITIAL ASSISTANCE REPRESENTATIVE) DO?As a Clerk (Initial Assistance Representative), you will serve as the first point of contact for all customers coming into the Field Assistance walk-in site. You will work with taxpayers and tax practitioners needing tax assistance, as well as, a variety of other individuals including higher-level management from Headquarters, IRS officials, news media and individuals who need to be directed to other offices. In this role, you will be responsible for assessing/determining the taxpayer needs and then directing them to the appropriate individual or area. You will also work to control the walk-in area traffic flow and demands. As an Initial Assistance Representative Clerk you will: -Provide assistance by assessing taxpayer needs and directing them to the appropriate individual. -Analyze and suggest resolution to reduce barriers impacting the effectiveness of operations and improve efficiency of the work area. -Assist taxpayers with inquiries on basic tax law, forms, and IRS services such as W-2, W-7, obtaining an Individual Taxpayer Identification Number, filing requirements, filing status, and VITA locations. -Examine returns, supporting documents, and monetary receipts for completeness and discrepancies. -Use word processing and other software to produce a variety of correspondence in proper format, with responsibility for procedural and grammatical accuracy, factual correctness, and adequacy of treatment WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS?If you want to find out more about IRS careers, visit us on the web at -Travel Required Occasional travel - Travel may be required 1 to 5 nights per month. -Supervisory status No -Promotion Potential 05 -Requirements -Conditions of Employment -Please refer to "Conditions of Employment." -Click "Print Preview" to review the entire announcement before applying. -Must be a U.S. Citizen or National. You must be at least 18 years of age or older, or at least 16 years of age or older, and meet one of the following: (1) have graduated from high school or have a certificate equivalent to graduating from high school; (2) have completed a formal vocational training program; or (3) have a statement from school authorities agreeing with the decision to pursue employment rather than continuing your education. This is a bi-lingual position. Applicants will be required to demonstrate proficiency in English and Spanish. To be proficient you must be able to speak, read and write in English and Spanish. If you state that you are proficient in a foreign language, you may be assessed at any time during the hiring process to determine if you possess the required level of proficiency. If you are unable to demonstrate the required level of proficiency, you will be rated ineligible and will not be considered for selection. -Qualifications You must meet the following requirements by the closing date of this announcement: GS-05 LEVEL:A. One year of specialized at a level of difficulty and responsibility equivalent to the GS-04 grade in the Federal service. Specialized experience is experience that is related to the work of this position and has provided you with the competencies required for successful job performance. Specialized experience is administrative, typing or other work that indicates knowledge of the procedures and technique involved in carrying out the work of an organization and involves application of procedures and practices within the framework of established guidelines. Examples of General Clerical experience may be; A clerk, secretary, administrative assistant, maintaining accounting files, Accounts Receivable/payable filing clerk, data entry clerk, or other positions that included application of typing and/or telephone skills as a significant part of the work. OR A Bachelor's degree or four (4) years of education above high school in any field of study from an accredited college or university. OR A combination of education and experience equivalent to that described above. You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions. -The experience may have been gained in either the public or private sector orVolunteerService. One year of experience refers to full-time work; part-time work is considered on a prorated basis. -To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. -Security clearance -Drug test required No -Required Documents A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible). All applicantsare required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover lettersare optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view -VETERANS' PREFERENCE DOCUMENTATIONIf you are claiming veterans preference, you must submit a copy of your DD-214 (Member 4 copy), or other official documentation from a branch of the Armed Forces or the Department of Veterans Affairs showing dates of service and type of discharge. Ten-point preference eligibles must also submit anApplication for 10-point Veteran Preference, SF-15, along with the required documentation listed on the back of the SF-15 form. For more information on veterans' preference view -. Career Transition Assistance Plan (CTAP) or Interagency Career Transition Assistance Plan (ICTAP) DOCUMENTATIONIf you are a displaced or surplus Federal employee, click -for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs both within and outside the commuting area. EDUCATION DOCUMENTATION:For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to -If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the -Benefits A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.Learn more about federal benefits. -Challenging work, opportunities for advancement, competitive salaries, bonuses and incentive awards. -Ten paid holidays, 13 days of sick leave, and 13 to 26 days of vacation time each year. -Access to insurance programs that may be continued after you retire. -A wide choice of health insurance plans, coverage for pre-existing conditions, and no waiting periods. We pay a substantial amount (up to 75%) of the health insurance premiums. -A retirement program which includes employer-matching contributions. -Learn more about Federal benefits programs at:https://help.usajobs.gov/index.php/Pay_and_Benefits