Lead Customer Service Representative (2020 Census)
The Lead Survey Specialist (lead customer service representative / CSR) position is responsible for using scripted responses to answer questions from the public, responding to escalated questions and priority calls for the Census Questionnaire Assistance (CQA) contact center, answering questions from CSRs as needed, entering information required to process fulfillment requests for Census forms, and collecting and entering Census data into an Internet Self Response (ISR) instrument. To prepare you for this role, MAXIMUS provides paid, comprehensive training which ensures our customer service representatives care for each caller with the highest levels of knowledge and professionalism. Make Your Mark in History. Join our team to support the 2020 Census!
Job Description Summary Responsibilities:
Education:
Qualifications:
In accordance with contractual requirements: Employment and continued employment is contingent upon obtaining and maintaining a favorable initial and final suitability determination, which will be decided in the sole discretion of the Census Bureau.
Sponsorship: MAXIMUS is unable to provide visa sponsorship in support of 2020 CQA Program.
Residency requirement: Non-citizens must possess a valid and non-expired Permanent Resident Card or Employment Authorization Card. The suitability assessment requires residency in the United States for a cumulative period of three (3) years over a five-year period ending with the date of the security application prior to starting work in support of the 2020 CQA program.
As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.