Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com. JOB DESCRIPTION SUMMARY MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities. Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services. The CCO Timecard Administrator (TCA) will provide document and data handling support by reviewing and processing timecard information received via email or a ticketing system. Essential Job Duties • Fill in billable and leave-time for incomplete timecards as requested by a supervisor/manager • Proxy-sign timecards for employees when directly requested to do so by the employee's Supervisor/Manager • Assist employees to enter hours on their timecards when they are unexpectedly absent and do not have access to TKS to enter their time • Change hours entered and re-open proxy-signed timecards at the direction of management • Timecard corrections for terminated employees and employees on LOA • Answer basic and complex timekeeping questions and escalate and track issues to CQA employer finance or payroll for resolution • Refer supervisors and managers to CQA employer Human Capital, Help Desk, Finance, TKS support for system issues or other escalations • Develop thorough knowledge of all CQA and Maximus timekeeping policies and procedures • Develop reporting to track, analyze and support timecard completion and accuracy of data entered into TKS • Prepare, sort and track source documents and identify and interpret data to be keyed • Key alphabetic, numeric or symbolic data from source documents following format displayed on computer screen • Compare data entered with source documents or reenter data in verification format on screen to detect errors • Maintain and develop processing procedures and streamline operations • Identify process improvements and data flow problems • Perform various clerical duties • Support employer and program timekeeping initiatives such as compliance reporting and timekeeping audits • Adhere to and promote CQA and employer timekeeping policies and procedures • Adhere to Ethics, Security and procedures protecting customer information • Adhere to current and modified processing procedures, contractual commitment processing time and provide a high level of quality Education and Experience Requirements • High School diploma or equivalent required • Minimum one (1) year customer service/help desk/administrative/telemarketing experience required • Attention to detail and the ability to maintain accuracy is required • Previous experience with timecard administration is preferred • Demonstrated customer service, leadership, and team interaction skills preferred • Ability to handle confidential information and materials in an appropriate manner • Ability to accurately perform data entry - 30 words per minute (40 preferred) • Ability to read, understand and interpret information • Ability to carry out instructions furnished in written, oral, and diagram format • Ability to work and operate under pressure, multi-task and effectively set priorities • Ability to deal effectively and courteously with others in a team setting • Experience using MS Word, Excel, and Outlook • Read and write English clearly and professionally In accordance with contractual requirements: Employment and continued employment is contingent upon obtaining and maintaining a favorable initial and final suitability determination, which will be decided in the sole discretion of the Census Bureau. Ability to pass United State Census Bureau suitability assessment. Sponsorship: MAXIMUS is unable to provide visa sponsorship in support of 2020 CQA Program. Residency requirement: Non-citizens must possess a valid and non-expired Permanent Resident Card or Employment Authorization Card. The suitability assessment requires residency in the United States for a cumulative period of three (3) years over a five-year period ending with the date of the security application prior to starting work in support of the 2020 CQA program. Essential Duties and Responsibilities:

• Works on assignments that are moderately difficult, requiring judgement in resolving issues.
• Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
• Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures. - Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments. Minimum Requirements:
• High School Diploma with Associate degree and/or 2-4 years of experience.
• May have additional training or education in area of specialization.

#Neuvoo #CB NOTE: THIS IS A TEMPORARY POSITION EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.