Court Operations Representative Salary $12.75 - $20.70 Hourly Location Phoenix, AZ Job Type Unclassified/Full-Time Department Clerk of the Superior Court Job Number 160CRTOPREP122018 Closing 1/2/2019 11:59 PM Arizona Position Overview The Court Operations Representative assists the Clerk of the Superior Court in providing the public, legal community, courts, County, and other governmental agencies access to the judicial system and related public records to so that they can pursue legal processes and/or obtain and maintain legal and financial records and information. Position Qualifications Minimum education and/or experience: High school diploma or GED and one (1) year of clerical/administrative experience. Knowledge, skills, and abilities: Knowledge of: Appropriate business writing to perform job duties. The structure and content of the English language including the meaning and spelling of words, rules of composition and grammar. Administrative and clerical procedures and systems such as Microsoft Word and Outlook, managing files and records, and other office procedures and terminology. Or the ability to learn, organizational policies and procedures. Skilled in: Managing one's time. Ability to: Concentrate on a task without getting distracted. Type at a speed in order to perform the essential job functions is a timely manner. Ability to understand and follow oral and written instructions; to establish and maintain effective working relationships with other employees. Speak clearly, concisely and in an organized manner, which includes using the proper pace, volume and grammar; ability to verbally transmit accurate information and facts using the proper level of detail to ensure understanding by others. Write in a clear, concise, and organized manner, using the most suitable format for the material or information; ability to write legibly and use correct spelling and grammar. Interact effectively with coworkers and the public. Conform to performance standards. Learn office and department specific software. Adjust to changing circumstances, remaining flexible when scheduling conflict occurs, taking on other roles when short-staffed, and adapting or changing priorities as the situation requires. Preferred education and/or experience: Experience performing clerical job duties in a court related environment. Experience performing cash handling duties. Bilingual (English/Spanish) skills. Working conditions: Mostly office setting performing repetitive clerical tasks. Requires long periods of sitting while completing manual clerical tasks and computer activities. Ability to lift, floor to waist and waist to shoulders; carry; push; or pull up to 25 pounds for a distance of 30 feet. Ability to walk .5 mile. Essential Job Tasks Provides routine data entry functions on various databases. Maintains records and files; sorts and merges documents by type, year and case numbers; prepares documents for scanning and reassembles same after scanning. Prepares copies for delivery to internal and external agencies. Receives records, releases and maintains court exhibits, confidential items, transcripts and depositions; requests records and files from other departments. Completes various reports; processes various orders from the Court. Provides customer service to internal and external customers, governmental agencies, and the general public. Responds to public correspondence and requests. Issues marriage licenses and passports; responds to telephone inquiries; performs research on various case files; certifies, exemplifies and authenticates documents, etc. Distributes payments and releases funds on hold; receives and processes various payments made to the Court. Prepares Wage Assignment information; processes Orders of Assignment per established policy; prepares direct deposit accounts; completes child support calculations; and reviews payment histories. Selection Procedure The hiring authority will select the successful candidate based on departmental needs. All offers of employment made to new hires and rehires at Maricopa County are contingent upon successful completion of a post-offer, pre-employment thorough background investigation. A background investigation is conducted on a current employee who changes to a Safety Sensitive Position or one having the potential for serious adverse impact on the integrity or efficiency of the County. These requirements do not pertain to employees of elected officials who undergo background investigation processes administered through their respective offices. Typically successful candidates are hired at a salary rate, up to midpoint of the range, based on applicable experience, internal equity and budgetary allowances. Maricopa County offers a Total Compensation Package that includes and a . High value is placed on employee well-being and meeting the needs of our employees and their families. Our benefits package is comprised of traditional benefits like medical, prescription, dental, vision, and other health benefits. Employees are supported by various wellness programs including classes, coaching, and fitness center opportunities. Our generous benefit options are some of the best in Arizona and just one of the unique advantages of working for Maricopa County. Below is a representative listing of typical benefits received by most full-time employees. Holidays and Leave Maricopa County observes ten paid holidays per year. Most County employees accrue vacation (starting at three weeks per year for full-time employees) and sick leave (starting at one hour for every 30 hours worked for all employees). Employees also receive paid leave for other needs such as jury duty, civic duty, and bereavement. Medical, Prescription, Behavioral Health, Dental, Vision, and Flexible Spending Accounts We understand how important health care is to maintaining a good quality of life. We also know our employees want to have the freedom to choose benefit plans to best meet their needs. Eligible employees may choose from four medical plan options, an HMO, PPO, and two HDHP (High Deductible Health Plans) with a health savings account. When employees enroll in medical coverage, they are automatically enrolled in prescription and behavioral health coverage as well. There are three dental plans from which to choose, two PPO plans and a pre-paid dental plan that functions like an HMO. As is the case with medical, the plans range in cost, flexibility, and network of providers. The vision plan provides employees and their covered dependents access to routine vision services and materials, including an annual eye exam. For those who wish to set aside pre-tax dollars to pay for eligible healthcare and dependent care expenses, the flexible spending accounts are suitable for that need. Life and Disability Insurance Because life sometimes takes unexpected turns, the County offers life insurance coverage to help employees and their loved ones in the event of death. Basic life and basic accidental death & dismemberment insurance equivalent to one times an employee's annual base salary is provided at no cost, with the option for employees to purchase additional coverage including spouse and child life insurance. Disability insurance is available to replace a portion of an employee's salary should they experience a short-term illness or injury. Retirement Eligible employees are covered by one of several State-sponsored retirement pension plans, including the Arizona State Retirement System (ASRS) and the Public Safety Personnel Retirement System (PSPRS). Additionally, there's the option to contribute to a 457(b) Savings Plan that provides employees with a variety of investment opportunities. For those employees who retire from the County and from their retirement system, and have accrued 1,000 or more hours of sick leave, the County makes a $10,000 contribution to a Post-Employment Health Plan set up on their behalf to be used for payment of eligible out-of-pocket healthcare expenses. Group Legal Plan Maricopa County offers employees group discounts to purchase coverage for legal services such as adoptions, family matters, wills and trusts. Wellness Maricopa County's Wellness Works program promotes health and wellness for employees and their families by focusing on physical activity, good nutrition, self-care and stress management. Maricopa County offers eligible employees a wellness incentive for completing required activities. By meeting a set of criteria, employees and their families can get reimbursed for participating in a Weight Watchers Program. On-site fitness facilities and fitness classes are provided to employees at various locations around the County. Employees and their families also have the opportunity to receive a discounted fitness club membership at LA Fitness. Employees have access to smoking cessation programs and health-related classes on various topics including nutrition, exercise and stress management. Employees located downtown benefit from an onsite pharmacy and clinic. Every fall, flu vaccines are offered to employees at various County locations. Employee Assistance Program (EAP) When employees and their families are faced with personal issues, confidential, short-term counseling and referral services are available to them at no cost. Employee Discounts Maricopa County subscribes to a service association which provides employees with volume discounts for sporting events, entertainment, and many other services. Commute Options Program (COP) Maricopa County provides free Valley Metro passes for the bus and light rail systems for commuting to/from work; a vanpool subsidy is also provided. Employees can decrease stress, decrease wear and tear on their vehicle and help the environment all at the same time. New Employee Orientation (NEO) NEO provides new employees with information about Maricopa County such as: history, organizational structure, Merit Rules, County policies and procedures, County pay system and benefits and employee programs. Rewarding Ideas/Employee Suggestions Employees are provided with incentives to generate ideas for improvements that result in cost reduction through increased efficiency and productivity, improved processes and procedures and elimination of duplication and waste. Our employees' ideas could put money in their pocket!! Tuition Reimbursement To promote Maricopa County's long term employee retention objectives, our employees are eligible to receive financial assistance to continue their education, help make them more productive, enhance their job performance, and equip them to pursue new opportunities within County government. To learn more about the County's generous benefits, visit the website. 01 Prior to hire, background investigations are conducted on candidates for positions. All information contained in your online application MUST be accurate, including but not limited to criminal history, education details, and employment details. Incomplete or inaccurate information contained in your online application may delay the background investigation process, or result in your removal from employment consideration. Your resume is NOT a substitute for the information requested in the online application. By checking this box, I confirm that I have reviewed all information provided in my online application and believe the information to be complete and accurate to the best of my knowledge. 02 Please identify your highest level of education COMPLETED. IMPORTANT: LIST ALL EDUCATION IN THE APPLICABLE SECTION OF THE APPLICATION. Please indicate type of diploma/degree, college major/minor, and name of institution. If you did not complete a degree program, include your high school diploma/GED information, as well as the number of college semester/quarter hours completed. NOTE: Failure to provide complete information will likely result in the disqualification of your application. Doctorate Master's degree Bachelor's degree Associate's degree Technical school (non-Associate's degree) High School diploma or GED Less than a High School diploma or GED certificate 03 Do you have one (1) year of clerical/administrative experience? Yes No 04 Do you have experience performing clerical job duties in a court related environment? Yes No 05 Do you have experience performing cash handling duties? Yes No 06 Please identify your reading proficiency in the Spanish language. High Moderate Low None 07 Please identify your speaking proficiency in the Spanish language. High Moderate Low None 08 Please identify your writing proficiency in the Spanish language. High Moderate Low None 09 Please identify your years of experience performing clerical job duties in a court related environment. 6 or more years 4 or more years but less than 6 years 2 or more years but less than 4 years Less than 2 years No experience 10 Please identify your years of experience performing cash handling duties. 6 or more years 4 or more years but less than 6 years 2 or more years but less than 4 years Less than 2 years No experience Required Question Agency Maricopa County Address 301 W Jefferson Suite 200 Phoenix, Arizona, 85003 Phone 602-506-3755 Website