Named as a Forbes Fintech 50 the last two years in a row, Marqeta powers innovative payment solutions for many of the apps and services you enjoy daily. Our modern card issuing platform, open API, and advanced analytics provide unprecedented control for companies to issue cards, authorize transactions and manage payment operations in real-time.We are a team of industry experts and technology innovators who take a dynamic approach to solving challenging problems. We power possibilities for our customers by bringing the best talent together in an open and collaborative work environment that rewards creativity and perseverance.Marqeta is proud of its Oakland roots and Denver growth plans and strives to build a global team as diverse as the markets we serve, staying true to our values: Connect the Customer, Everyone Belongs, Marqeta Cares, Lead Innovation, Deliver Results, Quality First and Build One Marqeta. We are not expecting any single candidate to meet all job requirements listed below, so please apply. It's an exciting time to join Marqeta. As we grow, your career and opportunities will grow as well.Position SummaryMarqeta is hiring for a KYC Risk Analyst to join our Customer Support Operations team. This individual will be responsible for managing day to day activities related to consumer and business KYC for Marqeta’s card programs.Primary Responsibilities Independently resolve problems that require in-depth investigation and/or research Conduct follow-up research on CIP/KYC issues raised by Issuing Banks Maintain or exceed established standards for customer service, and resolve complex issues with little to no supervision or direction Coordinate with Issuing Banks to ensure that Marqeta is compliant with their requirements for CIP/KYC; perform required CIP/KYC audits in compliance with bank requirements Use sound decision-making and discretion in making independent decisions that mitigate corporate risk at each decision point throughout account reviews Identify process and/or system improvement initiatives and resolutions to re-engineer and streamline workflows Maintain a current understanding of and comply with Marqeta and Issuing Bank procedures and policies, including regulatory compliance issues related to BSA procedures and policies, GLBA, Dispute Resolution and Safeguarding Customer Information. Work cross-functionally with multiple business units within Marqeta on a daily basis regarding any KYC issues Requirements 5-7+ years related experience Proven ability to develop and implement efficient and effective business and consumer CIP/KYC processes Demonstrated ability to achieve results through cross-functional, virtual teams Ability to prioritize, manage, and deliver on multiple projects simultaneously; highly motivated and able to work against aggressive schedules Superior communication skills (interpersonal, verbal, presentation written, email) both internally and with external clients Positive attitude, team player, adaptable, resourceful, and self-starter who is able to work independently Skilled in Microsoft Office (heavily weighted on Excel) And we’d be super excited if you also had Undergrad level degree in STEM or business, finance or economics CAMS certification Card payment issuance, processor, program manager experience Knowledge of basic regulatory and compliance requirements in card payments space Basic SQL knowledge Perks Rich suite of benefit plans; employee premiums paid 100% Flexible Time Off Full paid Parental Leave Pet insurance 401k plan with a Company match Competitive pay Meaningful equity Monthly stipend Bi-annual “Hack Week” to support and reward innovation Open, transparent culture that includes All Hands meetings, Lunch-and-Learns, all-company offsites, etc. Access to corporate gym membership rates, other discounts and employee perks Fully stocked kitchen, catered lunches twice a week, breakfast on Fridays and more! As part of our dedication to the diversity of our workforce, Marqeta is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, gender, gender identity, gender expression, sexual orientation, age, physical or mental disability, medical condition, marital/domestic partner status, military and veteran status, genetic information or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances.