Job Description Summary

Clinic Intake Specialists supporting the Veterans Evaluation Services (administered by Maximus) make an impact everyday by assisting providers and veterans on exam days in any manner needed. Primary responsibilities include general problem solving in a solutions-oriented manner for both providers and veterans as well as update case statuses as available. Candidates must possess the desire to assist our wounded veterans with a caring, positive, and patriotic attitude. To prepare you for this role, the VES provides paid, comprehensive training which ensures our specialists care for each Veteran with the highest levels of kindness, knowledge and professionalism.

Job Summary

Essential Duties and Responsibilities:

• Perform all job functions in compliance with HIPAA policies.
• Adhere to local and externally relevant health and safety laws and policies.
• Gather and provide necessary information to providers; may include gathering forms, documents, and vital signs necessary to the evaluation.
• Provide a high level of customer service by greeting and directing all visitors, answering inquiries, confirming contact and appointment information, and otherwise facilitating a positive experience.
• Document all actions taken and other pertinent information as it relates to veteran and provider interaction.
• Clean exam rooms between each appointment and otherwise maintain stock and cleanliness of clinic throughout the day.
• Other duties as assigned.

Additional Duties and Responsibilities:

• Maintain cleanliness of the clinic/per-diem and exam rooms
• Frequently utilizes computer, telephone, e-mail and e-fax
• Communicate and assist other departments in a collaborative effort to expedite cases
• Work effectively within a team dynamic
• Adapt to new instructions, requests or procedures as provided
• Maintain a high sense of urgency at all times

Requirements:

• High School diploma or general education degree (GED) required
• Valid driver’s license required
• Must be willing and able to travel provide support to other clinics in the Central region
• Must be willing and able to work some weekend shifts (Saturday and Sunday) as needed
• Must live in or near Detroit, MI
• Valid driver’s license required
• One to two years training and/or certification in the medical field preferred
• CPR certified preferred
• Must be willing and able to travel provide support to other clinics in the Central region
• Must be willing and able to work some weekend shifts (Saturday and Sunday) as needed
• Must live in or near Detroit, MI

• One to two years training and/or certification in the medical field preferred
• CPR certified preferred
• Intermediate knowledge of pertinent medical terminology
• Advanced verbal and interpersonal skills
• Advanced written communication skills, to include excellent grammar
• Advanced reading and comprehension abilities
• Advanced analytical skills and detail-oriented
• Advanced multi-tasking skills
• Advanced organizational and prioritization skills, with strong ability to meet strict deadlines
• Proficient typing skills
• Proficient with Microsoft Word, Microsoft Outlook, Adobe Acrobat, general internet research, and beginner knowledge of Microsoft Excel

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.