Principal Administrative Aide, Grade 13 Montgomery County Government 162 reviews - Rockville, MD $37,088 - $59,915 a year Montgomery County Government 162 reviews Read what people are saying about working here. THIS IS AN INTRA-DEPARTMENTAL RECRUITMENT ONLY OPEN TO CURRENT MONTGOMERY COUNTY DEPARTMENT OF PUBLIC LIBRARY EMPLOYEES. The Principal Administrative Aide will provide phone, email, and visitor reception at the MCPL administrative offices. This employee will make sure that visitors receive a positive first impression of the Department of Public Libraries, and will provide related administrative support, supporting the work of the Director's Office and Central Administration. An incumbent in this position will also need to know how to navigate the ActiveNet scheduling system, Sirsi Integrated Library System, and Office 365. This is a highly visible role and requires providing consistent, professional customer service to a diverse community and representing the high caliber of our staff. Work is performed under the general supervision of a higher-level employee and is reviewed for effectiveness. An incumbent is this position will generally work Monday through Friday between 8:30 am and 5:00 pm Duties include, but are not limited to: * Managing the substititute booking process for the department, receiving and fulfilling requests for substitutes for all 21 branches and MCPL's Collection Management unit. * Serving as the department's primary contact for the public, answering the department's main telephone line and acting as the receptionist for the Administrative Offices. * Receiving, logging by subject matter, and tracking all electronic comments and suggestions from customers and ensuring they are responded to in a timely manner. * Serving as the front desk receptionist, the PAA is the first line of security for the Administrative Offices, ensuring that each vistor is escorted to their destination by an Adminstrative staff person. * The PAA is also responsible for receiving packages from walkin vendors and ensuring that the packages are picked up by staff immediately or that they are properly secured. * Downloading and maintaining files for all departmental incident reports and receiving Disruptive Behavior Orders via fax, which are then routed to the director and assistant directors. The PAA also determines if any applicable report is missing and follows up with the respective branches. * Managing the department's bulletin board postings and handouts. This position receives all calls and emails inquiring about handing out and/or posting flyers/brochures in the 21 branches. * Maintaining the systemwide calendar for the department. The position also locates and books meeting rooms for all departmental meetings and training, and then enters the information on the systemwide calendar, updating any changes. * Assisting the Administrative Specialist with the Annual Leave Awards Program in creating a timeline for the annual process; working with the graphic designer to create flyers to publicize the awards to staff via email; preparing award nomination packets for the Recommendation Committee; preparing letters and certificates for the awardees, and scheduling and organizing the award reception. * Playing an essential role in preparing for major events by locating and booking venues; receiving and logging RSVPs; assembling meeting materials/packets; ensuring the event space has the needed equipment; contacting caterers; and performing setup and closeout tasks. Additional Employment Information All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills and abilities required to minimally perform the job. The applicant's responses in conjunction with his/her resume and all other information provided in the employment application process will be evaluated to determine the minimum qualification and preferred criteria status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on Eligible List as a "Lateral Transfer" candidate and may be considered for interview. Montgomery County Government is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Human Resources via email to special.accommodations@montgomerycountymd.gov . Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws. Montgomery County Government also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, please refer to the Careers webpage on Hiring Preference . If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume. Minimum Qualifications Experience : Two (2) years of office support experience in an office environment. Education : Graduation from high school or High School Certificate of completion recognized in the State of Maryland. Equivalency : An equivalent combination of education and work experience may be substituted. Preferred Criteria * Providing direct customer service * Compiling multiple requests and scheduling employees * Using Microsoft 365 for activities such as scheduling meetings and producing documents * Using computers database applications such as Sirsi and ActiveNet scheduling system cloud-based software * Working with others in a team environment Minimum Salary 37088 Maximum Salary 59915 Currency USD Montgomery County Government - 22 hours ago - save job - original job Apply Now Apply On Company Site Save this job