Job Description

The Neighbor Services Advocate plays a vital role in supporting residents of the 9th Council District. Key responsibilities include:

• Working directly with neighbors to resolve issues with city, state, or other entities promptly.
• Monitoring community concerns and complaint trends.
• Keeping colleagues updated on citizen inquiries and their resolutions.
• Recording all neighbor inquiries in an online tracking system and maintaining case updates.
• Assisting in the planning and facilitation of community events.
• Organizing and attending meetings with neighborhood associations and community groups.
• Setting up satellite or pop-up service locations to engage with residents.
• Walking through neighborhoods to connect with community members and gather feedback.
• Working evenings and weekends as needed.
• Maintaining positive relationships with the Councilmember, staff, and residents.
• Greeting neighbors, listening to their needs, and providing accurate information and forms.
• Assisting in updating service practices, procedures, and contact databases.
• Ensuring City Hall and District offices have current resources from local, state, and federal agencies.
• Performing other duties as assigned.

Competencies, Knowledge, Skills, and Abilities

· Organizational Skills: Effectively manage multiple projects and tasks, be efficient and accurate, be punctual, accountable, a collaborator, self-starter, and adept at changing priorities and needs.

· Warm Greetings: Create a welcoming environment by greeting neighbors with kindness and respect.

· Active Listening: Engage with community members to understand their needs and concerns thoroughly.

· Multitasking: Handle various inquiries simultaneously while ensuring timely follow-up and resolution.

· Community Engagement: Build strong relationships with residents and local organizations to foster collaboration.

Qualifications

• At least two years of experience in city service, customer service, or a related field.
• High school diploma or GED.
• Excellent verbal and written communication skills
• Proficiency in Spanish to effectively communicate with Spanish-speaking neighbors and address their needs.
• Ability to walk through neighborhoods and engage with residents.

Additional Information

TO APPLY: Interested candidates must submit a writing sample, references, and a resume.

Salary Range: $40,000 - $45,000

Discover the Perks of Being a City of Philadelphia Employee:

• Transportation : City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
• Parental Benefits: The City offers its employees 6 weeks of paid parental leave.
• We offer Comprehensive health coverage for employees and their eligible dependents.
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!

Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

_ *The successful candidate must be a city of Philadelphia resident within six months of hire_

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.

For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx