Enterprise Support Analyst Department: Support Location: Southfield, MI Company Profile Nexcess is a Southfield, Michigan-based managed hosting company founded in 2000, with wholly-owned data centers located in Dearborn and Southfield, Michigan. Nexcess offers hosting services ranging from entry-level packages to custom clustered/complex hosting configurations, with an emphasis on mission-critical hosting for high-profile business and eCommerce websites. We are a growing company that recognizes every team member?s unique skills and abilities. As of 2016, we?ve been included in the INC 5000 List of the fastest-growing private companies in America for seven consecutive years. With an emphasis on unsurpassed support and customer service, we need skilled, motivated individuals with a commitment to our core values. Four of these values are listed below: Beyond Service: The client is #1. Serve the client with urgency; we have nothing without them. Aim to make them smile (and smiling in awe is a bonus). Beyond Fear: Try new things. Growth comes from failure; embrace it and learn from it. Beyond You: Teamwork and positive communication are essential. Nothing great was ever done by one person. Beyond a Job: Learn. Grow. Enjoy. Position Description Do you like to help people solve challenging problems? Can you juggle multiple issues at once? Have you been managing systems for years, and need to find your next step ahead? We have several positions across different skill levels, and we?re looking for you. We?re looking to expand our team with more self-driven professionals with strong communication and critical thinking skills. At minimum, qualified candidates are fluent in the Linux CLI, and possess a passion for troubleshooting and teamwork. Our Enterprise Support Analysts assist large clients with a wide variety of application-level and system-level issues. Our success depends on our ability to consistently go above and beyond for our clients. Exceptional candidates who can demonstrate initiative, technical ability, teamwork, and a commitment to our Core Values can expect abundant opportunities for advancement. Responsibilities Promptly fulfill client requests and resolve issues by ticket and by phone. Install and troubleshoot Magento, WordPress, ExpressionEngine, and similar packages. Manage FTP, SSH, control panel, and Client Portal login credentials. Develop and implement changes to ModSecurity and .htaccess. Diagnose and resolve common errors with major services, including DNS, Apache, MySQL, and others. Expand your knowledge and share it with other team members. Qualifications Experience At least 3 years of documented experience using Linux in an enterprise environment Hands-on experience with Apache, MySQL, PHP, and email Experience with two or more of the following: Craft CMS, Expression Engine, Magento WordPress Customer service experience required Experience with web hosting or server environments preferred Education High School Diploma, GED, or similar required. Some college coursework preferred. Ability to complete the RHCE certification within 90 days; Nexcess awards a one-time $2,000 bonus to team members achieving certification Other Requirements Dedication to teamwork Consistent commitment to top-tier customer service Advanced active listening and critical thinking skills Patience and perseverance when handling complex issues Even temperament Proficient at verbal and written communication Strong analytical and problem-solving skills Working Conditions Work primarily in a climate-controlled environment with frequent near vision use for reading and computer use. Requires extended periods of sitting. Required to be present at the assigned work station during all work hours. Availability to work within one of three core shifts: 7:00 a.m. - 3:00 p.m., 3:00 p.m. - 11:00 p.m., 11:00 p.m. - 7:00 a.m. May require work during non-traditional hours and on the weekends as required by the demands of the position. Availability to work on-call required. Benefits Medical / Health / Wellness Nexcess pays a generous portion of the medical plan premium for both employees and dependents. Insurance selections for employees and eligible dependents are effective after 90 day of qualifying service. Employees may choose from a variety of plans including: Medical Insurance (Employee-only coverage is 95% paid by the company) Prescription Drug Plan Dental Insurance Vision Coverage Long Term Disability ? free coverage for all eligible employees Short Term Disability Life Insurance ? $15,000 in free coverage for all eligible employees Additional Voluntary Life Insurance Accidental Death & Dismemberment - $20,000 in free coverage for those enrolled in the medical plan Via our partner Blue Cross and Unum, Nexcess offers many Health and Wellness Programs, including: Smoking cessation Health screenings Bike, running and walking clubs Wellness and Nutrition counseling Weight Watchers and Weight Management programs Fitness Classes Time Off Nexcess offers a generous leave program including a combination of the following, depending on employment type: Paid Time Off program that provides approximately 2 weeks vacation in the first year and accrual increase after three years Illness Bank to use when you are ill for more than three days An average of six paid institutional holidays per year Family and Medical Leave Parental Leave Available leave for military service, funeral, jury duty and required education Recognition and Discretionary Leave Retirement Nexcess provides a very aggressive 401(k) or Roth retirement plan to all employees with more than 90 days of service. The company will match ($1/$1) up to 6% of each paycheck up to $18,000/year in plan contributions. Convenience and Fun There are many conveniences that go along with working at Nexcess. Depending on location, these include: Unlimited Starbucks coffee and Tazo teas Coke Freestyle? Machine Weekly catered lunches for all employees Periodic breakfasts, sweets, and snacks Relationships with local cafes and restaurants for great discounts Other Notes Nexcess.Net, LLC is an equal opportunity employer. All team members have an at-will employment relationship with Nexcess. Regular and reliable attendance is an essential function of this position. Regular and reliable performance of this position?s essential job functions is required. The lists, text, and statements above are intended to describe the general nature of work required of a successful candidate. This is not an exhaustive list of all responsibilities, duties, and skills required of successful candidates. Successful candidates may be required to perform duties outside of their normal responsibilities. Position may be required to work beyond normal working hours as requested by the position?s immediate supervisor.