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North Carolina Outreach Specialist

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Maximus

Maximus

North Carolina Outreach Specialist

Remote
Full Time
Paid
  • Responsibilities

    These are Temporary contract positions and will be run through Guidant Global CER who has been contracted by Maximus as our payroll service provider.

    The NCEB Outreach Specialist (OS) supports the North Carolina Enrollment Broker (NCEB) outreach strategy. The OS supports the NCEB in assigned counties in North Carolina. The OS will provide outreach, education and enrollment services in the community. The OS will attend and support outreach events as assigned. This is a remote position.

    **Responsibilities: **

    • Represent NCEB for assigned counties.
    • Initiate communications and work directly with agencies, community based organizations (CBOs) and stakeholders.
    • Attend and represent the NCEB at virtual and/or as allowable following CDC guidelines, in person community events including but not limited to health fairs, presentations, Pediatric and Medical Society meetings and enrollment events.
    • Strictly adhere to the established criteria for contacting, educating, and enrolling recipients.
    • Complete timely and error free submission of daily check in and end-of-day reports
    • OS will use approved scripting to educate the target audience on the role of the Enrollment Broker as well as the enrollment options available to beneficiaries.
    • Support and conduct enrollment events, when assigned, to provide choice counseling and enroll beneficiaries in a Health Plan.
    • Complete timely and error free submission of post-event reports
    • Independently and proficiently navigate between program specific tools and applications (e.g., MS Outlook, MS Teams, MS Skype, MS SharePoint, Panviva, NC EB website, MAXeb, MAXKnowledge and Zoom)
    • Establish a quiet, remote working environment in order to conduct phone calls, meetings and presentations with minimal distractions
    • Attend meetings as assigned
    • Provide recommendations on best practices and/or process efficiency to supervisor.
    • Performs other duties as assigned by leadership
    • Travel to locations as assigned.
  • Qualifications
    • Bachelor’s degree from an accredited college or university required or equivalent work experience
    • Experience in community outreach, field enrollment or outreach to special needs population
    • Experience with Medicaid Managed Care and the needs of Medicaid Consumers
    • Cultural sensitivity, customer service and problem resolution experience
    • Excellent organizational, written, and verbal communication skills
    • Ability to perform comfortably in a fast-paced, deadline-oriented work environment
    • Ability to complete assigned tasks with minimal supervision
    • Solid customer service and client relationship skills
    • Solid working knowledge of Microsoft Suite (e.g., Word, Excel and Power Point)
    • Working knowledge of computer based platforms and programs
    • Ability to work flexible hours including evenings and weekends as needed.
    • Ability to travel to assigned counties within North Carolina to work at an outreach event as needed.
    • Ability to conduct work in a remote, professional environment to support virtual needs.
    • Remote working location requires internet capabilities (minimum internet speed of 20 MPBS)
    • Provide own equipment (smart phone, computer, headset, etc.)
  • Industry
    Government Administration
  • About Us

    As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.