Job Description

APPOINTMENT TYPE: Permanent Exempt, Full Time – This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

Application Opening: September 25, 2025

Application Deadline to Apply: October 31, 2025

Contact: Yvonne Lee at Yvonne.Lee@sfmta.com or Wilson Hoang at Wilson.Hoang@sfmta.com

Salary: $180,440 - $230,308 Annually

Recruitment ID: PEX-9180-160314

Please Note: ⚠️A copy of your resume and cover letter must be attached to the online application. ⚠️

Division: Streets

Section/Unit: Parking, Curb Management, Enforcement & Operations

Work Location: 1508 Bancroft Avenue, San Francisco, CA 94124

Work Schedule: Monday through Friday, 7:00 am to 4:00 pm

Under the policy direction of the Director of Parking, the Manager of Operations manages and leads the Sign, Meter, Paint and Temporary Sign Shops, collectively known as the Operations Unit. The position oversees the day-to-day operations of the four shops which include: directing the agency’s goals and priorities in coordination with Principal Engineers and the Director of Streets; coordinates maintenance efforts; produces monthly and quarterly reports; and ensures timely and comprehensive responses to high priority requests from various stakeholders and policy bodies. The position also administers an annual operating budget of approximately $35 million to ensure the effective management of materials, supplies and staffing. The position will direct and manage the efforts of approximately 140 employees and includes oversight for hiring, retention, and overall culture of team.

EXAMPLES OF IMPORTANT DUTIES:

• Sets priorities and directs overall work of Operations in partnership with City Principal Traffic Engineers, guidance from the Director of Streets and requests from the Mayor’s Office all in accordance with the shops’ abilities and capacity.
• Coordinates work between various shops to ensure efficient and timely project delivery.
• Oversees the successful implementation and use of various new technologies in the shops including but not limited to asset management, project management, timekeeping, and information systems.
• Works with Streets Administration to prepare budget requests for Operations and tracks expenditures and revenues throughout the year.
• Oversees timely procurement of materials and supplies as well as equipment.
• Works with administrative staff to oversee all operations personnel-related duties such as hiring, probationary periods, performance plans and reviews, disciplinary processes, and professional development plans.
• Organizes staff trainings and works to create a culture of safety, respect, inclusivity, and integrity.
• Analyzes and evaluates efficiencies of all shops, ensures the most effective use of resources are being carried out, and consistently seeks methods to improve shop operations while reducing costs.
• Develops, tracks and reports on delivery metrics and applies findings to adjust operations.
• Prepares monthly reports on Operations activities and escalates priorities to upper management when necessary.
• Understands various Collective Bargaining (Union) Agreements and enforcing and/or addressing workforce compliance and concerns.
• Performs other duties as assigned.

Qualifications

1. Possession of a baccalaureate degree from an accredited college or university; AND

2. Seven (7) years of experience in the design, construction, installation, maintenance, or repairs of public/private infrastructure systems, of which five (5) years must include supervising staff.

Substitution:

Additional experience in design, construction, installation, maintenance or repairs of public/private infrastructure systems may be substituted for the required education on a year-for-year basis. One year (2000 hours) of qualifying experience will be considered equivalent to 30 semester units/45 quarter units.

DESIRABLE QUALIFICATIONS:

The stated desirable qualifications may be used to identify candidates advancing to the interview process and/or to identify job finalist(s) at the end of the selection process when referred for hiring.

• Management experience
• Communicates clearly and effectively in writing and verbally.
• Experience supervising large (25+) and diverse groups of people.
• Possess strong leadership skills including but not limited to:
  • Ability to articulate goals and align employees behind established goals;
  • Ability to identify issues and solve problems effectively;
  • Skills in building cohesive teams;
  • Ability to resolve conflicts in a fair way; and
  • Ability to motivate employees.
• Experience in responding to time sensitive operations and unanticipated events.
• Exceptional interpersonal communication skills, including but not limited to:
  • Subscribing to an “open-door” policy for all staff;
  • Tactful and diplomatic handling of challenging issues; and
  • Ability to communicate across cultures and adjust communication style based on the audience.
• Knowledge of training in and the exercise of leadership and management skills.
• Ability to define problems, collect data and draw valid conclusions including ability to analyze and interpret a variety of technical data, financial data and legal documents.
• Ability and willingness to adapt to new systems and adopt as well as implement changes to processes and policies.
• Experience working with unions.
• Experience building a succession plan.
• Ability to remain calm under pressure and stress and convey positive rock steady attitude in the face of challenges.
• Experience in facilities management including overseeing procurement of materials and supplies and inventory controls.
• Experience working with budgets and project delivery.

Additional Information

Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: https://sfdhr.org/information-about-hiring-process#verification.

Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

_ Selection Process:_
Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be used to determine candidates' qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to move forward in the selection process.

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

All your information will be kept confidential according to EEO guidelines.

This recruitment may be utilized to fill similar positions in this classification at SFMTA.

For questions or inquiries, please contact: Yvonne Lee, Senior Human Resources Analyst at Yvonne.Lee@sfmta.com or Wilson Hoang, Human Resources Analyst at Wilson.Hoang@sfmta.com.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.