Maximus is currently looking for an Operations Compliance Supervisor at the Baltimore MD location. This position is responsible for supervision and leadership to compliance reviewers with the goal of meeting program objectives.

As a federal contractor, Maximus is subject to Executive Order 14042 and the Safe Workforce Task Force's COVID-19 Workplace Safety Guidance for Federal Contractors and Subcontractors. In light of these requirements, all employees will eventually need to be fully vaccinated as a condition of employment and new hires/employees will be required to provide proof of vaccination.

JOB DESCRIPTION SUMMARY

The Operations Supervisor will supervise the daily activities of their direct reports, monitors and tracks employee performance, ensures operational activities are performed on schedule and provides employee coaching and development as needed.

Essential Job Duties:

• Manages a team of reviewers, assigns work and oversees employee performance
• Manages employees' work schedules and ensures coverage for different time zones
• Provides real-time coaching, career development, and plans for improved performance to direct reports
• Ensures operational policies and procedures are followed
• Completes daily and weekly administrative deliverables, including progress reports, coaching summaries, and performance evaluations
• Meets performance KPIs as determined by senior leadership and client requirements
• Performs other duties as assigned

Education and Experience Requirements:

• Bachelor's degree from an accredited college or university preferred; equivalent experience may be considered in lieu of degree
• Two (2) years of leadership experience required
• Proficient in the use of Microsoft Office products
• Excellent organizational, analytical, written, and verbal communication skills
• bAbility to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to work as a team member, as well as independently with minimal supervision
• Ability to conduct and manage project reviews and communicate process improvement recommendations

JOB SUMMARY

Essential Duties and Responsibilities:

• Responsible for assigning day to day revalidation work items.
• Monitor employee performance for compliance to established protocol (SLA).
• Work closely with Quality Assurance (QA) and Documentation Management areas to ensure all providers are revalidated timely and accurately.
• Facilitate the monthly revalidation launch process and monitor all mailings related to the revalidation monthly cycle.
• Effectively lead coaches and train and counsel revalidation specialist.
• Research and respond to any escalated provider inquiries and requests in a timely, professional and informative manner.
• Produce weekly/monthly revalidation reports to be presented to staff. Minimum Requirements:
• Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.
• Minimum of two (2) years of related experience.
• Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
• Comply with all company required policies, procedures and processes including but not limited to required training.
• Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
• A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
• Generally supervises semi-skilled employees or a few individual professional contributors.
• Works on issues of limited scope.
• Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Monitors daily operations of a unit or sub-unit.
• Requires full knowledge of own area of functional responsibility.
• Frequently interacts with subordinate employees and functional peer groups.
• Interaction normally requires the ability to gain cooperation of others, conducting presentations concerning specific projects or schedules.
• Receives predetermined work assignments that are subject to a moderate level of control and review.
• Directs subordinates to complete assignments using established guidelines, procedures and policies.
• Develop work schedules and assign duties to subordinates to ensure efficiency.
• Evaluate subordinates' job performance and recommend appropriate personnel action.
• Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
• Identify training needs and development opportunities for subordinates.

ESSENTIAL JOB DUTIES:

• Manages a team of reviewers, assigns work and oversees employee performance
• Manages employees' work schedules and ensures coverage for different time zones
• Provides real-time coaching, career development, and plans for improved performance to direct reports
• Ensures operational policies and procedures are followed
• Completes daily and weekly administrative deliverables, including progress reports, coaching summaries, and performance evaluations
• Meets performance KPIs as determined by senior leadership and client requirements
• Performs other duties as assigned

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Bachelor's degree from an accredited college or university required; equivalent experience may be considered in lieu of degree
• Three (3) years of related experience required
• Two (2) years of leadership experience required
• Proficient in the use of Microsoft Office products
• Excellent organizational, analytical, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to work as a team member, as well as independently with minimal supervision
• Ability to conduct and manage project reviews and communicate process improvement recommendations

ADDITIONAL REQUIREMENTS AS PER CONTRACT/CLIENT:

• Must be able to work onsite, as work from home is not available for this contract
• Must be a U.S. citizen
• Must currently reside in the U.S.
• Must be able to pass a criminal background check

MAXIMUS INTRODUCTION

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

EEO STATEMENT

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.