Maximus is currently hiring for Operations Support Coordinators ! This position will engage in direct communication with consumers, health plans, providers, and LDSS. Operations Support Coordinators are responsible for the support and coordination required for the timely completion of clinical appointments. This is a customer-focused position that requires exceptional communication skills, adaptability, and a can-do approach.

This position supports the Independent Practitioner Panel (IPP) which completes assessment reviews and issues practitioner orders for New Yorkers who qualify for long-term in-home care.

This is a full time, fully remote position located in the state of New York.

Education and Experience Requirements

Primary Responsibilities:

• Conduct outreach via telephone and respond to incoming phone calls to obtain pertinent consumer information and identify parties to receive notification of impending assessment appointment.
• Conduct timely outreach via telephone and meet productivity targets related to scheduling assessment appointments with all appropriate individuals identified.
• Document all outreach activities for tracking and reporting purposes.
• Assist in coordinating last-minute scheduling changes to ensure assessment appointments are completed and quickly communicate updates to appropriate parties.
• Provide administrative support to the Operations Support Management staff.
• Investigate, research, and report suspected cases of internal and external fraud, abuse, and waste.
• Research and respond to inquiries related to findings, policy clarification, and interpretation in a timely manner.
• Identify trends or emerging issues and communicate these effectively to the appropriate individual.
• Meets all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position.
• Performs other duties as may be assigned by management.

Minimum Requirements:

• High School diploma or equivalent
• Active New York State ID
• Minimum of one (1) year of experience in a customer service environment
• High level of computer literacy
• Knowledge of MS Excel
• Ability to learn new software programs quickly and intuitively
• Excellent organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Ability to successfully execute many complex tasks simultaneously
• Ability to work as a team member, as well as independently
• Able to produce quality work within deadlines

Preferred Requirements :

• Associates or Bachelor’s Degree
• Experience with scheduling and using scheduling software
• Experience in a call center environment
• Bilingual preference in Spanish, Russian, Mandarin, Cantonese, Haitian Creole, Korean, Bengali, Urdu

Home Office Requirements:

• Candidates must have their own cell phone
• Candidates must be able to supply their own personal computer equipment (desktop or laptop, tablets are not compatible)
• Reliable high-speed internet service (mobile hotspots not allowed)
  • Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
  • Minimum 5 Mpbs upload speeds

MAXIMUS Introduction

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com .

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We are proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation.

Posted Max

USD $20.00/Hr.

Posted Min

USD $17.00/Hr.

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.