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Systems Support Analyst

Orange County Convention Center

Systems Support Analyst

Orlando, FL
Full Time
Paid
  • Responsibilities

    Job Title Systems Support Analyst Job ID 22964 Location Information Systems & Services Full/Part Time Full-Time Favorite Job Regular/Temporary Regular Overview At Orange County Government, we are proud to serve the public with integrity, honesty, fairness and professionalism. We develop innovative policies and services that impact Central Florida and shape the future of our community. We have been consistently recognized as a Top 100 Family Friendly Company, facilitating a healthy work-life balance. We are currently seeking multiple well qualified individuals to fill the role of Systems Support Analyst in Information Systems and Services division. This position Performs moderately complex analytical, technical and administrative work in the planning, design and installation of new and existing computer systems. Provides day-to-day consultation, instruction, troubleshooting and problem solving to computer users for hardware, software, network and related computer systems and devices. Evaluates, reviews and enforces County computer hardware and software standards. This position requires knowledge of all phases and variations of computing systems and support. Works under close supervision of the Systems Support Supervisor. Performance is reviewed through observations, conferences, reports and achievement of desired results. Representative Duties * Installs, configures and ensures the effective operation of all end user hardware and software, peripheral equipment and mobile devices within established County standards. * Monitors and responds to Service Center trouble calls and provides end user training in use of equipment and software. * Confers with the customer to diagnose simple to moderately complex problems, apply solutions and assist in determining the types of hardware and software required to meet business needs. * Ensures end user hardware, software and associated devices interconnect seamlessly with diverse systems such as file servers, email servers, computer conferencing systems and application servers. * Creates, runs, and troubleshoots simple to moderately complex scripts, batch files, or installation procedures. * Performs moderately complex troubleshooting procedures encompassing multiple technology platforms. * Coordinates efforts with technical staff and customers to determine and resolve client issues under direction of technical lead. * Reviews licensing problems and performs software and hardware audits throughout the organization. Provides audit reports and assessments and ensures compliance with licensing regulations. * Provides on call support as needed 24 hours a day, 7 days a week. * Performs other related duties as assigned. Minimum Qualifications Bachelors Degree from an accredited institution in Computer Science or closely related field and one year experience in the installation, programming and troubleshooting of computer hardware, software, or mobile devices or an equivalent combination of related education, training and experience. Technical and support level knowledge of all Microsoft Productivity products. Knowledge of data networking, both wired and wireless Experience using computer diagnostic tools Preferences * Applicable Microsoft certifications or A+ certifications. * Perform tests, rounds, and analyze data to assure the proper functioning of all equipment * Manage large scale PC environment utilizing Group Policy and other 3rd party tools * Programming know-how: logic / pseudo coding, shell scripting (PowerShell, Korn, Bash), query design, C++/C#/.NET * Troubleshooting proficiency: effective web searching, diagnosis, problem-solving * Familiarity with Microsoft, RedHat Linux, and Apple operating systems. Experience with mobile phones/tablets: navigating Windows, Android, iOS a plus * Experience terminating and testing network cabling infrastructure including CAT 5/6, coax, and SMF cables * Understanding of the electrical and mechanical systems used in a data center environment, including: Feeders, Transformers, Generators, Switchgear, UPS systems, PDU/PMM units, Chillers, Air handling units and CRAC units * Ability to lift moderately heavy equipment (50-70 lbs) * Assist customers both in-person, remotely, and via phone/chat Notes All candidates selected for hire must successfully complete a drug screen, physical, and level 2 background check complete with polygraph and fingerprint. Applications noted with See Resume will NOT be considered Applications with the Duties Section not completed will NOT be considered Application Deadline Posting Date -01/02/2019 Closing Date - 01/16/2019 (Posting subject to close without prior notice) Salary $45,926 - $59,821/- annually (Based on Qualifications) Benefits Overview * 10 holidays including 1 floating holiday annually * 18 days paid time off per year, from year 1 through year 5 of employment. After year 5 of employment the accrual rate will increase. * 6 days of TERM (sick) time annually * Low cost medical, dental, vision, additional life insurance, disability * Free basic life, long term disability, and employee assistance for the all family members effective on day one * Employee assistance program includes one on one sessions and online tools for legal advice, financial planning, personal life balance, etc. * Free access to Orlando Magic gyms for the whole family, free access to County Wellworks gyms * Free onsite coaching, including dietician and nurse * Earn service time to forgive your student loans * Tuition reimbursement * Participation with Florida Retirement System (www.myFRS.com) for either Pension or Investment Address 400 E South Street, Orlando FL-32801 Veterans Preference If you are claiming Veterans' Preference, you are responsible for providing the required eligibility documentation by the close date of the posting. Please submit a cover letter and copies of documents, not originals, to Orange County Human Resources Division, PO Box 1393, Orlando, FL 32801-1393 or fax to (407) 836-0098 (only Veterans' Preference documentation will be accepted by fax). Your cover letter should include the position posting number you are applying for, the title of the position and the last 4 digits of your social security number. Educational Requirements If your education was obtained in the United States, the County recognizes degrees or diplomas which are accredited by an agency recognized by the United States Department of Education (USDE) or the Council for Higher Education Accreditation (CHEA). If you have obtained education from a country other than the United States, your degree or diploma must be evaluated to determine the United States equivalency by a member of the National Association of Credential Evaluation Service (NACES) or the Association of International Credentials Evaluations (AICE) at your expense.

  • Industry
    Government Administration