Office Specialist 1 ID: 2625 Classification: Office Specialist 1 Working Title: Office Specialist Specialized Field: Classified or Exempt: Classified Department Vacancy: Tax Collector Work Site: 1800 66th Street North St. Petersburg, FL 33710 Work Schedule: Monday - Friday; 8:00 am - 5:00pm Days per Week?: 5 Close Date: 1/9/19 # of Openings: 1 Pay Grade: C13 Pay Range: $13.42/hr - $21.47/hr Description The Pinellas County Tax Collector is seeking a service-minded individual dedicated to helping us pursue our vision of "Customer-Focused Excellence" at our South County location. The Pinellas County Tax Collector is the recipient of the 2013 Governors Sterling Award and the 2016 Governors Sterling Sustained Excellence Award , Floridas top honors for performance excellence. We make it a priority to find ways to do business better, faster and cheaper. To deliver world-class service, our office employs a knowledgeable workforce of 275 skilled tax specialists, accountants and customer service representatives. We strive to make technology a key part of our business operations, including online payment options, a modern call center, a high-speed mail system, and an annual online tax certificate auction. If you would like to be a part of this award winning workforce, this may be the employment opportunity for you! This is specialized customer service work of moderate difficulty that requires heavy public contact within the various departments and divisions under the Tax Collector. An employee in this class reviews a wide variety of confidential records and legal documents in accordance with Florida Statutes, County Ordinances, Department of Revenue (DOR), Department of Highway Safety & Motor Vehicles (DHSMV), Florida Fish and Wildlife Conservation Commission (FFWCC), U.S. Bankruptcy Court, and other government agencies rules and regulations. Work involves customer service duties and the variety of work differs depending on the area of assignment. An employee in this class is responsible for evaluating situations and inquiries in order to provide the most useful and appropriate information; explaining in general terms the procedures and functions of the PCTC and other governmental agencies; helping and assisting others and taking appropriate action or making proper referrals based upon this knowledge. Emphasis is placed upon exhibiting extreme tact and courtesy in handling customers and judgment is required in making frequent decisions. Decisions concerning departures from standard situations, practices and procedures may be referred to others for action. Instructions regarding work assignments, priorities and the application of office policies and procedures are generally provided by more senior staff; however, an employee in this class is expected to perform routine and standard everyday work assignments with basic guidance, exercising initiative and judgment based upon experience. Position Specific Qualifications Two (2) years of office support experience dealing with administrative matters, customer accounts, and service problems, general clerical, and experience in the use of computers and general office equipment; or An Associates degree, trade school, or vocational training degree, diploma, or certificate that includes training or experience as described above; or An equivalent combination of education, training, and/or experience. Additional Requirement Possession of a valid Florida Driver's License at time of appointment. Assignment to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations. Essential Job Functions (examples, not all inclusive) Greeting customers and routing to the correct categories for TCO services. Conducts full citizen/non-citizen applicant and document screening, by analyzing and verifying legal documents, prior to processing and/or issuance of any documents or information, per Federal regulations. Provides information, assistance and services to the general public, employees, and others in person, by telephone, or by other forms of communication. Assists in the dissemination of information concerning the programs and services of various TCO agencies. Operates computer equipment in providing information, resolving routine problems and complaints. Performs vendor assistance and routine clerical and filing duties. Compiles, sorts, tabulates and summarizes data from customers, computer data, files and other sources. Maintains records and office files. Receives and maintains materials, records and supplies and assists in checking materials against invoices or orders. Issues materials, assembles, packs and transports or arranges information. Picks up, delivers or receives and disseminates mail and other information. May operate office equipment, document printing devices and other special equipment. Keeps appointment calendars, schedules appointments, researches and assembles information for others. May relieve or fill in for other employees. Assists and provides routine support on inquiries from others for assistance, services, and resolution to problems. Assists higher level staff in performance of a wide range of activities. Participates fully as a member of the Tax Collectors Intranet community; SharePoint, Outlook, Word, and Excel. Utilizes other agencys websites, including but not limited to Property Appraiser, Clerk of Court, DOR, DHSMV, FFWCC, and the Florida Law Library. Performs related work as required. Knowledge, Skills and Abilities Knowledge of business English, spelling and arithmetic. Knowledge of standard office practices, procedures and equipment. Knowledge of the principles and practices of cashier functions Moderate knowledge of Microsoft Word, Excel, Outlook, Internet and Intranet access routines. Skill in typing accurately at a reasonable rate of speed and entering data accurately. Ability to interact and communicate appropriately with the public face-to-face, by phone, or by email in an efficient, effective and courteous manner. Ability to review and understand complex legal information and documents. Ability to independently and accurately make appropriate decisions in accordance with laws, ordinances, rules, regulations, policies, and procedures. Ability to communicate verbally and in writing in a clear, effective, and courteous manner. Ability to make mathematical computations with speed and accuracy. Below is a preview of the supplemental questions you will have to answer during the application process. Supplemental Preview: Please indicate your minimum salary requirements. Of the following, which statement matches your education and work experience? 1 = I possess at least Two (2) years of office support experience dealing with administrative matters, customer accounts, and service problems, general clerical, and experience in the use of computers and general office equipment. 2 = I possess an Associates degree, trade school, or vocational training degree, diploma, or certificate that includes training or experience in office support dealing with administrative matters, customer accounts, and service problems, general clerical, and experience in the use of computers and general office equipment. 3 = I possess a Bachelors or higher level degree. 4 = None of the above. This position is required to work a variety of work schedules including compulsory work periods in special, emergency, and/or disaster situations. Are you willing and able to fulfill this requirement? No Yes Of the following, which do you possess? Commercial Driver's License Class A Commercial Driver's License Class B Commercial Driver's License Class C Noncommercial Driver's License Class E (Regular Driver's License) I do not possess a valid Florida Driver's License I possess a valid Driver's License issued by another state Which state or country issued your current drivers license? What is your full drivers license number? How many years of experience do you possess in customer service (face-to-face, via the internet, and over the telephone)? No experience 1-11 months 1-2 years 2-3 years 3-4 years 4-5 years 5-6 years 6-7 years 7-8 years 8-9 years 9-over 10 years Describe/explain your experience in this area. Include examples of your work in this area. Please indicate when (dates) and where (employer) you obtained the experience. If you dont have this type of experience, type N/A. How many years of experience do you possess working on computers to conduct transactions and data entry assignments, including working with Microsoft Office, especially Word, Excel and Outlook? No experience 1-11 months 1-2 years 2-3 years 3-4 years 4-5 years 5-6 years 6-7 years 7-8 years 8-9 years 9-over 10 years Describe/explain your experience in this area. Include examples of your work in this area. Please indicate when (dates) and where (employer) you obtained the experience. If you dont have this type of experience, type N/A. How many years of experience do you possess examining documents to extract data? No experience 1-11 months 1-2 years 2-3 years 3-4 years 4-5 years 5-6 years 6-7 years 7-8 years 8-9 years 9-over 10 years Describe/explain your experience in this area. Include examples of your work in this area. Please indicate when (dates) and where (employer) you obtained the experience. If you dont have this type of experience, type N/A. How many years of experience do you have working in a team based environment? No experience 1-11 months 1-2 years 2-3 years 3-4 years 4-5 years 5-6 years 6-7 years 7-8 years 8-9 years 9-over 10 years Describe/explain your experience in this area. Include examples of your work in this area. Please indicate when (dates) and where (employer) you obtained the experience. If you dont have this type of experience, type N/A. How many years of experience do you have working with customers to resolve difficult and/or complex issues, including customers who may be angry or upset? No experience 1-11 months 1-2 years 2-3 years 3-4 years 4-5 years 5-6 years 6-7 years 7-8 years 8-9 years 9-over 10 years Describe/explain your experience in this area. Include examples of your work in this area. Please indicate when (dates) and where (employer) you obtained the experience. If you dont have this type of experience, type N/A. EOE/AA/ADA/DFW/VP Certain servicemembers and veterans, and the spouses and family members of the servicemembers and veterans, receive preference and priority in employment by the state and are encouraged to apply for the positions being filled. Ciertos miembros del servicio y veteranos, sus esposas/os, y sus familiares reciben preferencia y prioridad en el empleo con el gobierno y se les recomienda que apliquen para los puestos. Please allow 45 minutes to an hour to complete your online application and answer any Supplemental Questions that may be required for any position. All REQUIRED fields must be completed.