Maximus is currently hiring for enthusiastic and engaged Provider Relations Specialists to join the program. The Provider Relations Specialist is responsible to ensure optimal results in education, servicing, and ongoing relationship management with Maximus Clinicians in assigned programs. The incumbent will develop a comprehensive knowledge of Maximus and Clinical practices to develop and manage an engagement and partnership strategy, focused on creating a sense of community and to develop and direct implementation of adequate provider education/training activities for IPP/IRP providers ensuring provider satisfaction and issue resolution. This position will also assist with Recruiting and Vendor Management assigned to Clinical Hiring.

*This is a fully remote position located in the state of New York.

About the Program

Maximus administers the Independent Practitioner Panel (IPP) program. The purpose of the IPP is to complete assessment reviews and issues practitioner orders for New Yorkers who qualify for long-term in-home care. This is an exciting new program that directly contributes to positive long-term outcomes for vulnerable populations in New York State.

Education and Experience Requirements

Primary Responsibilities

• Acts as primary point of contact for IPP/IRP providers as assigned to provide technical assistance, and act as a conduit for all operational questions and issues.
• Collaborates with Operational Support Unit (OSU) to address clinical operational issues and/or concerns as needed
• Responsible for making scheduled visits remotely/in person as assigned to provide training and education on Maximus policy and procedures as necessary, ensuring provider/consumer satisfaction and operational readiness/success
• Engages IPP/IRP providers as required to assist monitoring turnaround time to ensure Service level Agreement (SLA) adherence
• Assists with provider outreach between Medical Director and Clinical Manager to Clinicians as needed
• Assists the Operations Support Unit and Credentialing teams with maintaining accurate Provider Data Files and availability
• Assists with the recruitment of Clinicians in collaboration with Human Resources and Vendors as applicable
• Collaborates with Human Resources and Vendor(s) to develop and implement effective recruitment strategies ensuring robust pipeline of candidates across platforms as needed
• Ensures recruitment is aligned with geographic/program needs
• Collaborates with Marketing and Communications Teams to design and create branded recruiting materials and ads
• Partners with Credentialing team to ensure credentialing/re-credentialing standards are maintained
• Partners with Training Department to ensure ongoing 1:1 training as needed, recommending remedial/refresher training as necessary and act as first point of contact for clinician’s system accessibility issues
• Researches and actively participates in conferences, association meetings, job fairs, and provider recruitment opportunity events as needed
• Works with leadership to ensure IPP/IRP program needs are being maintained
• Maintains Provider Profile Data Base (MaxEB)
• Responsible for appropriate documentation of recruitment and relationship management activities in tracking system
• Monitors, inputs, manipulates, and presents dashboard/activity as needed
• Assist with monthly and quarterly reporting to Management/Credentialing/Operations Support Unit
• Meets all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position
• Performs other duties as may be assigned by Management.

Minimum Requirements

• Bachelor's degree in related field, or equivalent combination of education and experience.
• 3+ years of Health Plan Provider Relations, Recruiting and Vendor Management experience required.
• Knowledge of online recruiting tools and sourcing applications.
• Knowledge of Credentialing preferred.
• High degree of technical knowledge and proficiency in navigating between multiple systems.
• Strong interpersonal and communication skills.
• Exceptional organizational skills and attention to detail.
• Ability to multi-task and prioritize job duties.
• Experience with CRM's is preferred.
• Excellent attention to detail exhibited through written, oral and documentation job responsibilities.
• Ability to thrive in remote work environment.
• Proficient in Microsoft Office (Visio, Word, PowerPoint, and Excel).
• Excellent analytical and critical thinking skills.

Home Office Requirements *

• Maximus provides company-issued computer equipment
• Reliable high-speed internet service
  • Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
  • Minimum 5 Mpbs upload speeds

MAXIMUS Introduction

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com .

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We are proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation.

Posted Max

USD $50,000.00/Yr.

Posted Min

USD $38,000.00/Yr.

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.