Job Description

The Public Service Aide will play a pivotal role in enhancing the operational efficiency of HSH by providing front counter assistance to clients experiencing homelessness and supporting the Business Services team with essential office management duties. This position will empower the aide to engage directly with vulnerable populations while ensuring that administrative processes run smoothly.

Under direct supervision, the Public Service Aide will perform the following duties:

• Provide service to internal and external customers, by responding to high volume of incoming telephone calls, emails, and intercepting/sorting documents. Disseminates information and answers inquiries by communicating with the public, departmental personnel, and other departments.
• Explains and interprets existing regulations and administrative policies governing the activities of HSH to the public and other City personnel.
• Perform computerized tasks using HSH’s internal information system, PC applications including MS Office Suite.
• Assist in data entry and word-processing into various systems and databases.
• May provide administrative and calendaring support to HSH managers.
• Operate office equipment, photocopier/scanner, and fax machines.
• Maintain client confidentiality.
• Compile data and generate reports; verify information to ensure its accuracy.
• Provide strong customer service to HSH client, with the ability to deescalate
• Perform various administrative duties.

Qualifications

** Essential duties require the following physical skill and work environment:**

• Team oriented
• Basic computer skills.
• Conscientiousness; Ability to adapt/and be flexible to all situations/task assignments
• Must be able to sit more than 3 hours at a time with occasional standing or change of position
• Must be able to lift more than 10 pounds
• Must be able to sit and work in a highly visible front counter reception area without access to a personal mobile, smart watch, tablet or similar device during work hours.

_ Desirable Qualifications:_

• Experience using MS Office – Word, Excel, Teams, etc. and other computer systems and databases
• Experience engaging with the public to provide information and assist in real time problem solving
• Strong verbal/written communication skills
• Strong organizational skills and deadline oriented
• Strong Attention to detail to ensure accuracy
• Strong time management abilities
• Experience with customer service

Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility or disqualification.

_ Selection Procedures: _
Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to participate in the oral/performance interview.

Tuberculosis Screening: Prior to appointment, applicants may be required to take a tuberculosis (TB) screening test.

Additional Information

Additional Information Regarding Employment with the City and County of San Francisco:

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

HOW TO APPLY

Applications for City and County of San Francisco jobs are **only **accepted through an online process.

Visit https://careers.sf.gov/ and begin the application process.

• Select the “Apply Now” button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Analyst Information: If you have any questions regarding this recruitment or application process, please contact the Senior HR Analyst Tony won at tony.won@sfgov.org.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.