The incumbent monitors and reports on all mediation and appeal requested by applicants and beneficiaries whose clinical assessment results in a denial or reduction in health care services.
ESSENTIAL FUNCTIONS 1. Processes correspondence, appeals, program reviews, reports and other requests. 2. Serves as a content knowledge expert regarding business rules of the project; review/research mediation and appeals cases. 3. Works closely with the Clinical Director and Program Managers in assisting with resolving difficult and complex cases. 4. Works closely with the Clinical Director and Program Managers to investigate issues raised by clients in their correspondence, appeals and requests. 5. Creates letter requests in response to applicant inquiries regarding case status, appeals, and other written requests. 6. Works closely with team to accurately adjudicate appeals and determine the outcome of the case. 7. Participate in mediation and appeals hearings as requested by 8. Provides the Clinical Director and Program Managers with updates on all issues regarding quality, training, policy & procedures. 9. Meets all standards established for this position as outlined in the attached performance criteria. 10. Performs other duties, as necessary or assigned by the manager.
Knowledge, Skills & Abilities
The job requires a Bachelor’s degree. Experience working with individuals with chronic medical conditions and/or cognitive impairment preferred. Experience making level of care determinations also preferred.
The job requires at least three (3) years of experience within a healthcare, mental health, or long-term care setting. Experience managing enterprise-wide quality assurance and improvement strongly preferred.
EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We’re proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
With a focus on more effective and efficient government programs, Maximus has operated under our founding mission of "Helping Government Serve the People" since 1975. Our 30,000+ professionals deliver high-quality business process and technology solutions, as well as specialized consulting services for government agencies across North America, Australia, the United Kingdom, Saudi Arabia and Singapore. Together, we offer better solutions that lead to better lives for participants of health, welfare-to-work, and child support programs.