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Quality Assurance Analyst, Bilingual Russian - (Temporarily Remote-New York City)

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Maximus

Maximus

Quality Assurance Analyst, Bilingual Russian - (Temporarily Remote-New York City)

Remote
Full Time
Paid
  • Responsibilities

    Maximus currently has an exciting opportunity for Bilingual (Russian) Quality Assurance Analysts to support the Conflict-Free Evaluation and Enrollment Center Expansion Project (CFEEC). This position will provide support to the CFEEC Project in New York City. Candidates must speak, read and write in both Russian and English.

    This position is remote and you must reside in the state of New York.

    ABOUT THE CONFLICT-FREE EVALUATION AND ENROLLMENT CENTER (CFEEC):

    The Conflict-Free Evaluation and Enrollment Center (CFEEC) serves the State of New York by conducting a UAS assessment to determine eligibility for community-based long-term services. The outcome of the assessment informs whether the individual qualifies for in-home services. We are rapidly expanding and have numerous exciting opportunities across the state!

    EDUCATION AND EXPERIENCE REQUIREMENTS

    PRIMARY RESPONSIBILITIES:

    • Quality-check consumer notices

    • Compare consumer notices prior to mailing against information in MAXeb

    • Ensure notices contain language regarding Fair Hearings when applicable

    • Participate in the development of project goals and objectives, and monitor achievement of those goals

    • Participate in project training activities for the purpose of achieving or maintaining quality assurance goals

    • Escalate issues to management

    • Ensure reports are accurate and all standards are being met

    • Utilize MAXebtm and other system applications to create reports on an ad-hoc basis

    MINIMUM QUALIFICATIONS:

    • At least 2 years of directly related work experience in Customer Service

    • 6 Months of Quality Analyst experience

    • Prior experience working in a contact center preferred

    • Strong analytical skills; detail and solution oriented

    • Experience in a quality assurance position in the health or human services field

    • Ability to work independently

    • Excellent written and oral communication and presentation skills

    • Must have the ability to use spreadsheet or database software

    • Must read, write, and speak RUSSIAN in addition to English

    • Must be willing to travel within the Tri-State area

    • Knowledge of the CFEEC Program preferred

    • Experience using MAXeb preferred

    HOME OFFICE REQUIREMENTS:

    • Maximus provides company-issued computer equipments

    • Reliable high-speed internet service with 100 Mbps download speed (you can test this by going to www.speedtest.net)

    MAXIMUS INTRODUCTION

    Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

    As a large employer and Federal contractor, Maximus is subject to various vaccine mandates across our lines of business. Maximus is committed to complying with any applicable vaccine mandates. The specific vaccine requirements for this position will be outlined throughout the selection process. Individuals who believe they may qualify for a medical or religious accommodation will have the opportunity to apply for an accommodation following an offer of employment.

    EEO STATEMENT

    Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We are proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

    PAY TRANSPARENCY

    Maximus compensation is based on various factors including but not limited to a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation shall be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation.

  • Industry
    Government Administration
  • About Us

    As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.