Description & Requirements

Maximus is looking for a Quality Analyst in support of the Helpdesk and IT Support Program. The Quality Analyst will perform reviews of all processes and workflows to support continuous improvements/enhancements, including alignment to ServiceNow functional applications. The Quality Analyst will create checklists and templates in the delivery of quality products to standardize audits of all task workflows to confirm SLA performance. As work progresses on this program, the Quality Analyst, in conjunction with other personnel, will continually develop and improve the detailed guidance provided to the program team, enhancing the overall support for the program. The role of the Quality Analyst is to assist our team to assess and confirm compliance, consistency, and continuous improvement across all program deliverables and processes to comply with ISO 20000, 9001, 27001, and CMMI Level 5 V2 standards.

Position is contingent upon contract award

This is an onsite role at our Washington, D.C. location.

Essential Duties and Responsibilities:

- Work with Team Lead/Manager to develop test plans.
- Write and implement manual and automated QA test plans using technical requirements or design specifications and produce automated test cases .
- Execute and document test activities.
- Conduct detailed analysis of test results found through both manual and automated testing.
- Investigate and propose methods and standards for continuous process improvement.

Minimum Requirements:

- Bachelor's degree in relevant field of study and 0-3 years of relevant professional experience required, or equivalent combination of education and experience.

- Prepare Quality Reports as aligned with program deliverables and interpret results as well as formal presentations to the customer of analysis uncovered

- Ability to track and report any ISO non-conformance and corrective measures as part of our QMS.

- Ability to work as part of a team.

- Problem/situation analysis.

- Detail oriented.

- Ability to meet deadlines.

- Attentiveness.

- Excellent writing and communication skills

- U. S. Citizen (no dual citizens)

- Ability to pass Federal background check

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccommodations@maximus.com .

Minimum Salary

$61,600.00

Maximum Salary

$71,500.00

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.