Maximus is currently hiring for a Quality Control Coordinator to support the Independent Practitioner Panel Program (IPP), which completes assessment reviews and issues practitioner orders for New Yorkers who qualify for long-term in-home care.

The Quality Control Coordinator is the first line of support and coordination for the timely completion of quality control. This position is customer-service focused and ensures consumers’ issues are resolved in alignment with program policy and protocol.

Education and Experience Requirements

Primary Responsibilities

• Perform quality check on all types of call interactions
• Perform quality check on all IPP OSU tasks
• Work with other departments on special requests
• Ensure daily and monthly tasks are completed and reported timely
• Identify trends, address issues and gaps in processes with Lead / Supervisor
• Develop improvement recommendations for processes
• Research and respond to inquiries
• Perform root-cause analysis of QC audit findings
• Provide recommendations to QC Supervisor and Operations Support Unit Manager
• Research and respond to inquiries related to findings, policy clarification and interpretation in a timely manner
• Detects, research, and reports suspected cases of internal and external fraud, abuse, and waste
• Meets all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position
• Perform other duties as assigned by QC Supervisor and Operations Support Unit Manager

Minimum Requirements:

• High School diploma or equivalent
• Minimum 1 year of eperience in a customer service environment
• High level of computer literacy
• Ability to learn new software prgraoms quickly and intuitively
• Excellent organizational, interpersonal, written and verbal communication skills
• Ability to perform comfortably in a fast-paced, deadline-oriented work environment
• Must be able to successfully execute many complex tasks simultaneously
• Ability to work as a team member as well as independantly
• Ability to produce quality work within established deadlines

Preferred Requirements

• Associates or Bachelor’s Degree
• Experience with scheduling and using scheduling software
• Experience in a call center environment
• Minimum 1 year of quality assurance/control experience
• Bilingual preference in Spanish, Russian, Mandarin, Cantonese, Haitian Creole, Korean, Bengali

Home Office Requirements:

• Candidates must have their own cell phone
• Candidates must be able to supply their own personal computer equipment (desktop or laptop, tablets are not compatible)
• Reliable high-speed internet service (mobile hotspots not allowed)
  • Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
  • Minimum 5 Mpbs upload speeds

MAXIMUS Introduction

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com .

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We are proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation.

Posted Max

USD $20.00/Hr.

Posted Min

USD $17.00/Hr.

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.