Sorry, this listing is no longer accepting applications. Don’t worry, we have more awesome opportunities and internships for you.

Systems Support Analyst

Republic Bank of Chicago

Systems Support Analyst

Austin, TX
Full Time
Paid
  • Responsibilities

    EXCITING OPERATIONS IN RETAIL BANKING/CUSTOMER SERVICE AND OPERATIONS! THIS ROLE WILL INTERACT BOTH DIRECTLY WITH CUSTOMERS AS WELL AS OUR INTERNAL BRANCH BANKING STAFF. THIS IS A PERFECT ROLE FOR A TELLER OR PERSONAL BANKER LOOKING FOR THE NEXT STEP IN THEIR CAREER!

     

    GENERAL FUNCTION:      

    The RCenter Associate works closely with branch personnel to improve operational efficiencies to better serve the clients in a call center environment. Responsible for inbound customer service both internal and external. Coordinates the operational interactions of departments in support of business objectives. Accountable for branch operations and compliance by providing guidance to branch staff and a daily review of file maintenance.

                                                   

     

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Independently handle routine and more complex employee and customer inquiries with a goal of first point of contact resolution and limited escalation.
    • Responsible for review of all file maintenance for all branches. 
    • Responsible for the completion of various service requests escalated from branch staff. 
    • Assist management in identifying opportunities to improve service and identify training needs based on call center interactions. 
    • Provide superior service to incoming phone calls from employees and customers. 
    • Process financial transactions on customer account including but not limited to telephone based payments, stop payment requests, funds transfers, disbursements, and product/customer maintenance. 
    • Responsible for the coordinating documentation needed for auditing, both internal and external. 
    • Maintain a well-developed working knowledge of the complete line of products and services offered; taking responsibility to ensure knowledge is kept up to date and if needed request assistance for further development needs.

     

     

    Required Skills

     

    • In-depth knowledge of retail operations and retail products, policies and procedures. 
    • Intermediate computer skills including proficiency with the Microsoft suite of products.
    • Demonstrate good communication skills in both oral and written form. 
    • Manage and be held accountable in a sales and service results orientated environment. 
    • Take initiative and utilize sound judgment in decision-making and higher-level problem solving. 
    • Must exhibit strong organizational skills, dependability, flexibility, and planning.

    Required Experience

    • Minimum 5 years related experience and/or training; or equivalent combination of education and experience. 
    • Associate Degree or its equivalent.

     

     

  • Qualifications

     

    • In-depth knowledge of retail operations and retail products, policies and procedures. 
    • Intermediate computer skills including proficiency with the Microsoft suite of products.
    • Demonstrate good communication skills in both oral and written form. 
    • Manage and be held accountable in a sales and service results orientated environment. 
    • Take initiative and utilize sound judgment in decision-making and higher-level problem solving. 
    • Must exhibit strong organizational skills, dependability, flexibility, and planning.