Maximus will be providing support to the Pima County Health Department to conduct case investigation, field investigation, and contact tracing activities related to positive COVID-19 cases, including notification, education, and monitoring in alignment with best practices.

JOB DESCRIPTION SUMMARY

Essential Duties and Responsibilities:

• Work complex cases and assists with priority cases.
• Perform quality control reviews on review closures, completed petitions, and legal action referrals.
• Work closely with new staff throughout their training period to ensure that information provided during formal classroom training is applied to casework.
• Assist customers with questions regarding review and adjustment.
• Conduct quality assurance review closures, LARs and administrative modified orders.
• Provide feedback to supervisor on quality control results.
• Assist with monthly unit reports.
• Serve as interstate liaison on modification reviews.
• Maintain confidentiality and security of case information.
• Perform other duties as may be assigned by management

Minimum Requirements:

• High School diploma with 4+ years of experience, or Associate degree with 2+ years' experience.
• May have additional training or education in area of specialization.
• Work on assignments that are moderately difficult, requiring judgement in resolving issues.
• Understand implications of work and make recommendations for solutions.
• Communicate on complex or sensitive issues or draft such responses for supervisor or team lead.
• Candidate must reside in Pima County, Arizona
• Candidate required to provide own computer equipment

THIS POSITION IS CLASSIFIED AS LIMITED CAPACITY. THIS MEANS THAT THE DURATION OF YOUR EMPLOYMENT WITH MAXIMUS IS BASED ON BUSINESS NEEDS AND BASED ON THE CONTRACT REQUIREMENTS OF THE SERVICES PROVIDED.

MAXIMUS INTRODUCTION

Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

EEO Statement: Active military service members, their spouses, and veteran candidates often embody the core competencies MAXIMUS deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. MAXIMUS is an Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.