Description & Requirements

The Committee Support Specialist is a position that supports Health Resources and Services Administration (HRSA) in overseeing the national organ transplant system. At the center of that is the Organ Procurement and Transplantation Network (OPTN), which ensures organs are allocated fairly and based on medical need. A modernizing effort is underway for how policies are developed-making the process more efficient, data-driven, and transparent.

Our role is to enable that process-supporting committees, managing workflows, which ensure policies are implemented effectively. It’s a high-impact program that contributes directly to improving outcomes for patients in need of life-saving transplants and the successful hires will be a part of this effort.

Please note that this position is contingent upon bid award

Essential Duties and Responsibilities:

• Answer general inbound calls and place outbound calls with the goal of increasing business, customer satisfaction, and customer retention.
• Follow basic procedures and scripts, using fundamental knowledge of company and project directories, services, and products to assist customers and clients.
• Type or generate letters and other documents as necessary.
• Assist in the maintenance of the office record and filing systems.
• Retrieve, log, and route correspondence (faxes, email, letters, etc.).
• Prepare and log outgoing and incoming shipments.
• Ensure document control of mail and project correspondence.
• Handle mail and postal machine.-Assist with coordination of meetings both internally and with the customer and participate as necessary.
• Backup support for recording and providing meeting minutes within the required time frame as necessary.

Job Duties: Prepares reports and presentation materials. Receives and responds to correspondence. Receives and directs visitors. Schedules meetings, and performs other duties as assigned. Performs work under direct supervision. Handles basic issues and problems, and refers more complex issues to higher-level staff.

Minimum Requirements

• High School diploma, GED, or equivalent required.
• 0-2 years of experience required..

Competencies: Computer skills. Oral and written communication skills. Interpersonal skills. Ability to understand and follow directions. Possesses beginning to working knowledge of subject matter.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com .

Minimum Salary

$

12.74

Maximum Salary

$

22.43

As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs.