Benefits:

Competitive salary

Paid time off

401(k)

401(k) matching

Bonus based on performance

JOB SUMMARY

The Scheduler is responsible for maintaining the client and caregiver relationship and ultimately helps provide a “best in home care” experience for clients and employees. Plays the integral role in interfacing with caregiver staff in ensuring the proper caregiver and client match. Ensures that all referrals are received in an accurate, detailed manner and are properly handled. Performs various supervisory activities for scheduling appropriate caregivers to clients; timecard processing, where necessary; and monitoring of telephony system and other payroll responsibilities as needed. Performs other office coordination duties. Always maintains a positive demeanor and can effectively multitask in a high-functioning office environment. The core competencies for a Scheduler are Verbal Communication, Adaptability, Likability, Customer Focus, Decision Making/Judgment, Organization, Stress Management, and Resourcefulness.

ESSENTIAL FUNCTIONS

VERBAL COMMUNICATION

· Answers telephone, and takes inquiries or messages in an upbeat, professional manner.

· Communicates continually with associates and clients to evaluate service.

· Serves as liaison between associates and the Office Manager.

CUSTOMER FOCUS

· Responds promptly and courteously to all clients’ calls.

· Receives referrals and inquiries and communicates to Intake Coordinator.

ADAPTABILITY

· Assists with sales, marketing and public relations efforts through inside sales techniques.

DECISION MAKING/JUDGMENT

· Maintains integrity in every interaction with caregivers and clients.

· Ability to live the Right at Home vision, mission and core values.

· Ability to problem solve and make decisions in a fast-paced environment.

ORGANIZATION

· Schedules and coordinates day-to-day activities of caregivers.

· Verifies clock in/out activity, updating telephony records, and computer input for payroll processing.

STRESS MANAGEMENT

· Performs on-call coordinator duties as needed.

· Maintains professionalism in all interactions.

· Ability to multitask in a high-functioning office environment.

LIKABILITY

· Interviews, screens and tests all applicants, and provides a positive candidate experience.

· Assists with recruiting, associate hiring, orientations, in-services, disciplinary actions, etc.

· Serves as a team player within an office environment.

· Ability to relate to clients and care staff in a way that is sensitive to the unique needs of the individual.

RESOURCEFULNESS

· Other general office and clerical functions.

· Other duties as assigned by the Operations Manager.

EDUCATION / SKILLS / ABILITIES / AVAILABILITY

• High school graduate or equivalent with two years of business experience.

• Basic office and computer skills and organizational abilities. Excellent interpersonal relations abilities. Excellent telephone skills.

• Knowledge of common medical terminology.

• Able to work independently, demonstrating sound judgment.

• Read, write, speak and understand English as needed for the job.

• Be available as required for on-call duty outside of normal office hours.

WORKING ENVIRONMENT

· Works primarily out of the local office.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Right at Home Franchising Corporate.